Appendix C: Troubleshooting; Overview; Panel Doesn't Respond To Touches; Battery Will Not Hold Or Take A Charge - AMX MVP-5200i-GB Instruction Manual

Appendix C: Troubleshooting

Overview

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a
Modero touch panel.

Panel Doesn't Respond To Touches

Symptom: The device either does not respond to touches on the touch screen or does not register the touch as being in the correct
area of the screen.
If the screen is off:
The device may be in Standby Mode. Press and hold the display screen to wake up the panel.

The device may be in Shutdown Mode. Press and hold the top and bottom of the navigation wheel until the device turns on.

The device battery may be drained. Place the device into a Table Charging Station or a Wall Charging Station, or connect it

to its included power source to recharge the battery.
If the screen is on:
The protective laminate coating may still be on the LCD. Verify that the coating on the LCD is removed before beginning any

calibration process. The protective cover makes calibration difficult because the device cannot calibrate on specific
crosshairs when the sheet is pressing on the whole LCD.
The previous calibration may be off. Reset the device calibration, as explained in the Calibrate Page section on page 65.


Battery Will Not Hold Or Take A Charge

Symptom: The battery will not hold or take a charge and shows no indication of charging, either on the bargraphs or in the Battery
Setup page.
To keep the battery from being damaged from operating at too low a level, the firmware places it into a protected state.
The panel must have the latest firmware. If it doesn't, the firmware can be found at www.amx.com Dealers/Tech Center > Firmware
Files.> Modero.
1. Load the firmware into the panel, using NetLinx Studio.
2. After loading the firmware, power cycle the MVP (this is a complete power cycle, not a Reboot). The panel will now show the
current firmware version within the Setup > Panel Information page.
3. Connect the power supply to the panel. You will see 2 warning messages on the display.
The first one warns that the battery is low and must be charged.

The second warning tells you that the battery is in a protected mode.

4. Wait a few minutes and then check the Battery Settings page on the device to see any charging activity on the bar graphs. (For
more information, refer to the Power Management Page section on page 50.)
The "Sensor" device in the Online Tree tab below the MVP panel should show v1.24 or higher after the upgrade, as shown in
FIG. 90:
"Sensor" device in the Online Tree tab
FIG. 90

MVP-5200i Isn't Appearing In The Online Tree Tab

1. Verify that the System number is the same on both the NetLinx Project Navigator window and the System Settings page on the
device.
2. Verify the proper NetLinx Master IP and connection methods entered into the Master Connection section of the System
Settings page.

MVP Can't Obtain a DHCP Address

In requesting a DHCP Address, the DHCP Server can take up to a few minutes to provide the address.
1. Verify that the AP is configured to match the MVP panel Network Name (SSID) field, Encryption, Default Key, and Current Key
string.
2. In NetLinx Studio, select Diagnostics > Network Address and verify the System number.
3. If the IP Address field is still empty, give the device a few minutes to negotiate a DHCP Address and try again.

My WEP Doesn't Seem To Be Working

WEP will not work unless the same default key is set on both the panel and the Access Point (AP).
For example, if the access point was set to default WEP key 4 (which was 01:02:03:04:05), the Modero's Default WEP key 4 must be
set to 01:02:03:04:05.
MVP-5200i Modero® ViewPoint® Touch Panel with Intercom - Instruction Manual
Appendix C: Troubleshooting
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