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IBM InfoPrint 1540 User Manual

Ibm infoprint 1540: user guide
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Infoprint 1540, 1560, 1580
MT(4543)
User's Guide
S510-4381-01

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  Summary of Contents for IBM InfoPrint 1540

  • Page 1 Infoprint 1540, 1560, 1580 MT(4543) User’s Guide S510-4381-01...
  • Page 3 Infoprint 1540, 1560, 1580 MT(4543) User’s Guide S510-4381-01...
  • Page 4 Edition: January 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 5: Safety Information

    Safety information CAUTION: Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION: I: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm.
  • Page 6: Table Of Contents

    Contents Chapter 1: Learning about the MFP ... 8 Identifying the MFP ... 8 Using the scanner ... 8 Configured models ... 10 Understanding the MFP control panel ... 11 Using the LCD touch-screen buttons ... 17 Menus ... 23 Chapter 2: Copying ...
  • Page 7 Creating an e-mail shortcut ... 35 Creating an e-mail profile ... 36 Canceling an e-mail ... 36 E-mail options ... 36 E-mail server setup ... 38 Address book setup ... 38 Chapter 4: Faxing ... 39 Sending a fax ... 39 Using fax destination shortcuts ...
  • Page 8 Loading standard or optional 500-sheet trays ... 62 Setting the Paper Type and Paper Size ... 65 Loading the multipurpose feeder ... 66 Loading the 2000-sheet dual input trays ... 69 Loading the 2000-sheet high capacity feeder ... 70 Loading Letter or A4 size print media in the short-edge feed orientation ... 72 Linking trays ...
  • Page 9 Chapter 13: Troubleshooting ... 136 Understanding MFP messages ... 136 Checking an unresponsive MFP ... 136 Printing multiple language PDFs ... 136 Solving printing problems ... 137 Solving copy quality problems ... 139 Solving scan quality problems ... 139 Solving fax quality problems ... 140 Solving option problems ...
  • Page 10: Chapter 1: Learning About The Mfp

    Learning about the MFP Identifying the MFP For more information about installing input options, see Installing and removing options or the instructions that came with the option. CAUTION: The MFP weighs approximately 154 lbs (70kg). Lifting the MFP safely requires four people. CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm.
  • Page 11: Automatic Document Feeder And Flatbed

    • Scan documents and send them to another printer (PDF by way of FTP). Automatic document feeder and flatbed Note: Color documents can be scanned to a PC, e-mail address, or an FTP destination. Printed output on this MFP is black and grayscale only, not color. The ADF can scan multiple pages including duplex pages.
  • Page 12: Configured Models

    Configured models The following illustrations show a standard MFP and an MFP with a duplex unit and a 500-sheet drawer. Other print media handling options are also available. Standard Fully configured Scanner Control panel Standard output bin Duplex unit Multipurpose feeder Tray 1 (integrated tray or standard tray)
  • Page 13: Understanding The Mfp Control Panel

    Understanding the MFP control panel MFP and scanner settings can be changed several ways: through the MFP control panel, the software application in use, the print driver, MarkVision™ Professional, or Web pages. Settings changed from the application or print driver apply only to the job being sent to the MFP.
  • Page 14 Callout Control panel item 0–9 Note: Referred to as the numeric keypad. # (Pound or number character) Dial Pause Clear All Start Stop Backspace Function Press these buttons to enter numbers when the LCD screen has a field that accepts the entry of numbers. Also, use these buttons to dial phone numbers for faxes.
  • Page 15 Callout Control panel item Asterisk (*) USB Direct interface Function * is used as part of a fax number or as an alphanumeric character. The host Universal Serial Bus (USB) direct interface on the control panel is used to plug in a USB flash memory device and print any Portable Document Format (PDF) [.pdf file], Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file], Tagged Image File Format (TIFF) [.tiff...
  • Page 16: Home Screen And Home Screen Buttons

    Home screen and home screen buttons After the MFP is turned on and a short warm-up period occurs, the LCD shows a basic screen (example shown here) which is referred to as the Home screen. Use the Home screen buttons to initiate an action such as copy, fax, or scan, to open the menu screen, or to respond to messages.
  • Page 17 Callout number Button Other buttons may appear on the Home screen. They are: Button Button name Release Held Faxes (or Held Faxes if in Manual Mode) Search Held Jobs Held Jobs Lock Device Function Touch to access the File Transfer Protocol (FTP) menus. A document can be scanned directly to an FTP site.
  • Page 18 Button Button name Unlock Device Cancel Jobs Cancel Jobs Function This button appears on the screen when the MFP is locked. The control panel buttons and shortcuts cannot be used while it appears and no default copy starts may occur. To unlock the MFP: 1 Touch Unlock Device to open a PIN entry screen.
  • Page 19: Using The Lcd Touch-Screen Buttons

    Using the LCD touch-screen buttons The following section provides information on navigating through several screens. Only a few are chosen to demonstrate the use of the buttons. Sample screen one Copy from Letter (8.5 x 11 in.) Copy to Letter (8.5 x 11 in.) Plain Paper Scale Auto...
  • Page 20 Button Button name Right scroll increase button Left arrow button Right arrow button Scan the ADF Scan the flatbed Scan the Submit Scan the flatbed Back Back Back Back Function or description Touch the right scroll increase button to scroll to another value in increasing order.
  • Page 21: Sample Screen Two

    Sample screen two Unknown paper size. Copy from: Letter (8.5 x 11 in.) Legal (8.5 x 14 in.) Executive (7.25 x 10.5 in.) Folio (8. 5 x 13 in.) Statement (5.5 x 8.5 in.) A4 (210 x 297 mm) Information on touch-screen buttons Button Button name Down arrow...
  • Page 22: Other Touch-Screen Buttons

    Button Button name Selected radio button Cancel Job Cancel Continue Continue Other touch-screen buttons Button Button name Custom Cancel Cancel Function or description This is a selected radio button. Touch a radio button to select it. The radio button changes color to show it is selected. In Sample screen two, the only paper size selected is Letter.
  • Page 23 Button Button name Select Done Done Back Back Home Grayed out button Gray button Function or description Touch to select a menu. The next screen appears showing menu items. Touch to select a menu item. The next screen appears showing values. Allows specifying that a job is finished.
  • Page 24 Features Feature Feature name Menus Settings Menu trail line Copy Settings Number of Copies Attendance message alert Description A line is located at the top of each menu screen. This feature acts as a trail. It gives the exact location within the menus.
  • Page 25: Menus

    Menus A number of menus are available to make it easy for you to change MFP settings or print reports. To access the menus and settings, touch the Menus button in the lower right corner of the home screen. When a value or setting is selected and saved, it is stored in MFP memory. Once stored, these settings remain active until new ones are stored or the factory defaults are restored.
  • Page 26: Chapter 2: Copying

    Copying The following copy topics are available in this and other chapters. Quick copy Multiple page copying Using the flatbed Copy screens and options Copying from one size to another Making transparencies Copying to letterhead Copying photographs Making copies using media from a selected tray Copying mixed-sized media Setting the duplex option Quick copy...
  • Page 27: Using The Flatbed

    Using the flatbed If you are using the flatbed to make copies: Open the document cover. Place the document face down on the flatbed. Close the document cover. Touch Copy on the home screen, or press Go on the numeric pad. For Copy, continue with step 5.
  • Page 28: Copying From One Size To Another

    Printed Image—Copies halftone photographs or graphics, such as those printed on a laser printer, or pages from a magazine or newspaper. For original documents that are a mixture of text, line drawings, or other graphics, leave Printed Image off. Sides (Duplex)—Prints copies on 1 or 2 sides, makes 2-sided copies (duplex) of 2-sided originals, 2-sided copies from 1-sided originals or 1-sided copies (simplex) from 2-sided originals.
  • Page 29: Making Transparencies

    Touch Copy on the home screen. Touch Copy from:, and then identify the size of your original document. For example, Legal. Touch Copy to:, and then select the size you want the copy to be. Note: If you select a paper size that is different from the “Copy from” size, the MFP will scale the size automatically.
  • Page 30: Making Copies Using Media From A Selected Tray

    Making copies using media from a selected tray During the copy process, you can select the input tray that contains the media type of choice. For example, if a special media type is located in the multipurpose feeder, and you want to make copies on that media: Place your original document in the ADF face up.
  • Page 31: Reducing And Enlarging Copies

    Touch the button that looks the way you want your copies duplexed. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1 --> 2-sided if you have 1-sided original documents and you want 2-sided copies. Touch Copy It.
  • Page 32: Placing Separator Sheets Between Copies

    To turn collation off: Place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Touch Copy on the home screen. Use the numeric keypad to enter the number of copies you want. Touch Off if you do not want your copies collated.
  • Page 33: Placing An Overlay Message On Each Page

    Touch Date/Time Stamp. Touch On. Touch Done. Touch Copy It. Placing an overlay message on each page An overlay message can be placed on each page. The message choices are Urgent, Confidential, Copy, or Draft. To place a message on the copies: Place your original document in the ADF face up.
  • Page 34: Canceling A Copy Job

    Canceling a copy job While the document is in the ADF When the ADF begins processing a document, the scanning screen is displayed. You can cancel the copy job by touching Cancel Job on the touch screen. Touching Cancel Job cancels the entire job that is being scanned. The scanning screen will be replaced with a “Canceling scan job”...
  • Page 35: Chapter 3: E-Mail

    E-mail The MFP can be used to e-mail scanned documents to one or more recipients. There are four ways to send an e-mail from the MFP. You can type the e-mail address, use a shortcut number, use the address book, or a profile. Permanent e-mail destinations can be created in the Manage Destinations link located under the Configuration tab on the Web page.
  • Page 36: Using The Address Book

    Press #, and then enter the recipient's shortcut number. You can enter additional recipients by pressing next and then entering the recipient's shortcut number or address. Touch E-mail It. Using the address book Place the original document in the ADF face up or on the flatbed face down. Adjust the paper guides when using the ADF.
  • Page 37: Changing The Output File Type

    Changing the output file type Place the original document in the ADF face up or on the flatbed face down. Adjust the paper guides when using the ADF. Touch E-mail on the home screen. Enter an e-mail address. Touch Options. Touch the button that represents the file type you want to send.
  • Page 38: Creating An E-Mail Profile

    Go to the MFP, and place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Press #, and then enter the recipient's shortcut number. Touch E-mail It.
  • Page 39 Sides (Duplex)—Tells the MFP if your original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the e-mail. Orientation—Tells the MFP whether the original document is portrait or landscape and then changes the Sides and Binding settings to match the original document orientation.
  • Page 40: E-Mail Server Setup

    E-mail server setup For e-mail to operate, it must be turned on in the MFP configuration and have a valid IP address or gateway address. To set up the e-mail function: Open your Web browser. In the address line, enter the IP address of the MFP you want to configure using the format: http://ip_address/.
  • Page 41: Chapter 4: Faxing

    Faxing Note: Faxing is not supported on all models. The fax function lets you scan items and fax them to one or more recipients directly from the MFP. When you touch Fax, it opens the fax destination screen. You enter the fax number and touch Fax It to send your fax. You can also change the fax settings to fit your personal needs.
  • Page 42: Using Fax Destination Shortcuts

    Using fax destination shortcuts Fax destination shortcuts are just like the speed dial numbers on a telephone or fax machine. You can assign shortcut numbers when creating permanent fax destinations. Permanent fax destinations or speed dial numbers are created in the Manage Destinations link located under the Configuration tab on the Web page.
  • Page 43: Creating Shortcuts

    Creating shortcuts Instead of entering the entire phone number of a fax recipient on the control panel each time you want to send a fax, you can create a permanent fax destination and assign a shortcut number. A single shortcut number or a multiple number shortcut can be created.
  • Page 44: Fax Options

    Fax options Original—Opens a screen where you can choose the size of the documents you are going to fax. • Touching any of the paper size buttons on the follow-on screen will make that your selection and return you to the Fax Options Screen.
  • Page 45: Changing The Fax Resolution

    Changing the fax resolution Place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options.
  • Page 46: Canceling An Outgoing Fax

    Canceling an outgoing fax There are two ways to cancel an outgoing fax: While the original documents are still scanning When using the ADF, touch Cancel while Scanning… is displayed on the touch screen. When using the scanner bed, touch Cancel while Scan the Next Page / Finish the Job is displayed on the touch screen.
  • Page 47: Fax Setup

    Fax setup When you first turn on the MFP or if the MFP has been off for an extended time, Set clock will appear. Additionally, many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: •...
  • Page 48: Viewing A Fax Log

    Click Configuration. If you are changing fax modes, you must click Submit before you can access the configuration page. Note: During MFP power up, if the print server is configured to use Network Time Protocol (NTP) time, the current date and time are provided. However, you must set the time zone to get the correct time. Enter the required FCC information: •...
  • Page 49: Chapter 5: Ftp

    The MFP scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent to at a time. Note: FTP must be enabled from the function access menu before it can be used. See Restricting Function Access for more information.
  • Page 50: Creating Shortcuts

    Touch FTP on the home screen. Touch Search Address Book. Enter name or part of the name you are searching for, and then touch Search. Touch the name that you want to add to the To: field. Touch Send It. Creating shortcuts Instead of entering the entire FTP site address on the control panel each time you want to send a document to an FTP, you can create a permanent FTP destination and assign a shortcut number.
  • Page 51: Ftp Options

    FTP options Original Size—Opens a screen where you can enter the size of the documents you are going to copy. • Touching any of the paper size icons on the follow-on screen will make that your selection and return you to the FTP Options Screen.
  • Page 52: Ftp Tips

    FTP tips The following tips may improve the MFP FTP quality. Question When should I use Text mode? • Text mode should be used when text preservation is the main goal of sending a • Text is best used for receipts, carbon copy forms, and documents that only contain When should I use •...
  • Page 53: Chapter 6: Scanning To A Pc Or Usb Flash Memory Device

    Scanning to a PC or USB flash memory device The MFP scanner lets you scan documents directly to your PC or a USB flash memory device. Your computer does not have to be directly connected to the MFP for you to receive Scan to PC images. You can scan the document back to your computer over the network by creating a scan profile on your computer and then downloading the profile to the MFP.
  • Page 54: Understanding Scan To Pc Options

    Understanding scan to PC options To change the options for the scan to PC Profile, you must click the Quick Setup box, and select Custom. Quick Setup lets you select preset formats or customize your scan job settings. You can select: Custom Photo - Color JPEG Text - BW PDF...
  • Page 55: Scanning To A Usb Flash Memory Device

    Scanning to a USB flash memory device Place the original document in the ADF face up or on the flatbed face down. Adjust the paper guides when using the ADF. Insert the USB flash memory device into the USB direct interface on the front of the MFP. The Held Jobs screen appears.
  • Page 56: Chapter 7: Printing

    Printing This chapter covers information about sending a job to print, printing confidential jobs, canceling a print job, printing a menu settings page, a font list, and a directory list. This chapter also provides information on printing folio and statement size media.
  • Page 57 We recommend using the following tested and approved USB flash memory devices in the 256 MB, 512 MB, and 1 GB sizes: • Lexar JumpDrive 2.0 Pro • SanDisk Cruzer Mini Other USB flash memory devices must: • Be compatible with the USB 2.0 standard. •...
  • Page 58: Canceling A Print Job

    If you leave the device in the MFP after exiting the USB drive menu, you can still print PDFs on the device as held jobs. See Printing confidential and held jobs. Canceling a print job There are several methods for canceling a print job. •...
  • Page 59: Printing The Menu Settings Page

    Canceling a job from a Macintosh computer Canceling a print job from a computer running Mac OS 9 When you send a job to print, the printer icon for your selected MFP appears on the desktop. Double-click the printer icon on your desktop. A list of print jobs appears in the printer window.
  • Page 60: Printing A Directory List

    Printing a directory list A directory listing shows the resources stored in flash memory. To print a listing: Make sure the MFP is on and the Ready message appears. Touch the Menus button on the control panel. Touch Reports. Touch the down arrow until Print Directory appears, then touch Print Directory. Printing confidential and held jobs The term held job refers to any type of print job that can be initiated by the user at the MFP.
  • Page 61: Printing And Deleting Held Jobs

    Enter a User Name and PIN. Send your job to the MFP. Go to the MFP when you are ready to retrieve your confidential print job, and follow the At the MFP steps. At the MFP Touch Held jobs on the home screen. Touch your user name.
  • Page 62 Repeat Print If you send a Repeat Print job, the MFP prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory. Note: Repeat Print jobs are automatically deleted from MFP memory when the MFP requires extra memory to process additional held jobs.
  • Page 63: Printing On Specialty Media

    Printing on specialty media Media is paper, card stock, transparencies, labels,and envelopes. The last four are sometimes referred to as specialty media. Follow these instructions to print on specialty media. Note: This MFP is intended for occasional paper label printing only. Load the media as specified for the tray being used.
  • Page 64: Loading Standard Or Optional 500-Sheet Trays

    Loading standard or optional 500-sheet trays Your MFP has two 500-sheet standard trays. You may have also purchased an optional 2x500-sheet drawer which has two additional 500-sheet trays. Print media is loaded into all the 500-sheet trays the same way. Note: The steps for loading the optional 2000-sheet dual input trays and the 2000-sheet high capacity feeder are different than the steps for loading a 500-sheet tray.
  • Page 65 Squeeze the side guide tab, and slide the guide to the outside of the tray. Squeeze the front guide tab, and slide the guide to the correct position for the media size you are loading. Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.
  • Page 66 Squeeze the side guide tab, and slide the guide until it lightly rests against the edge of the media. Insert the tray. Loading standard or optional 500-sheet trays...
  • Page 67: Setting The Paper Type And Paper Size

    Setting the Paper Type and Paper Size After setting the Paper Type and Paper Size to the correct values for the type and size used in the trays, then any trays containing the same size and type are automatically linked by the MFP. Note: If the media size you are loading is the same media size that was previously loaded, do not change the Paper Size setting.
  • Page 68: Loading The Multipurpose Feeder

    Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes. It can be used for single-page or manual printing or as an additional tray. The multipurpose feeder can hold approximately: •...
  • Page 69 Pull the tray extension out. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down or applying excessive force on it. Slide the width guides to the outside of the feeder. Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.
  • Page 70 Load the media in the feeder. Note: Make sure the print media is below the max fill line. Overloading may cause jams. Slide the width guides until they lightly rest against the edge of the media. Set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) to the correct value for the print media you loaded.
  • Page 71: Loading The 2000-Sheet Dual Input Trays

    Loading the 2000-sheet dual input trays The 2000-sheet dual input drawer includes two trays: an 850-sheet tray and an 1150-sheet tray. Although the trays are different in appearance, they both load the same way. Pull out the tray. Squeeze the front guide tab, and slide the guide to the correct position for the size media you are loading. Loading the 2000-sheet dual input trays...
  • Page 72: Loading The 2000-Sheet High Capacity Feeder

    Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Load print media in the tray with the print side up. Note: Make sure the print media is below the max fill line on the rear guide. Overloading may cause jams. Insert the tray into the MFP.
  • Page 73 If loading print media with a different width or length, adjust the width and length guides. Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Load print media in the tray with the print side down.
  • Page 74: Loading Letter Or A4 Size Print Media In The Short-Edge Feed Orientation

    Loading Letter or A4 size print media in the short-edge feed orientation For the MFP to recognize Letter or A4 size print media loaded in the short-edge feed orientation, Short-edge Printing must be enabled. Make sure the MFP is off. Press and hold the keypad buttons 2 and 6 while you turn the MFP on.
  • Page 75: Linking Trays

    Click Configuration. Click PAPER MENU. Click CUSTOM NAMES. Define one or more custom names. For example, you could enter names such as “Short-edge Letter” or “Yellow Glossy.” Click Submit. Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources.
  • Page 76: Identifying And Linking Output Bins

    Identifying and linking output bins There is one standard output bin on all MFP models. If you need additional output capacity, the optional finisher provides up to 3500 sheets of additional output capacity. The following table provides information on output bin capacities. Output bin Each bin accommodates Standard bin...
  • Page 77: Chapter 8: Understanding Paper And Specialty Media Guidelines

    Understanding paper and specialty media guidelines Print media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media. The MFP provides high quality printing on a variety of media. A number of things must be considered concerning media before printing.
  • Page 78 Print media sizes(continued) — indicates support Print media size Dimensions JIS B5 182 x 257 mm (7.17 x 10.1 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement...
  • Page 79 Understanding paper and specialty media guidelines Media sizes supported in the finisher Bin 1 Bin 2 Size Standard Offset Staple Punch Standard Offset Staple Punch JIS B4 JIS B5 Letter Legal Executive Folio Statement Tabloid Universal 7 ¾ Envelope 10 Envelope DL Envelope C5 Envelope Other Envelope...
  • Page 80 Feed characteristics by print media size Print media size Feed orientation Portrait or Landscape JIS B4 JIS B5 Letter Portrait or Landscape Legal Executive Folio Statement Tabloid Universal 7 ¾ Envelope 10 Envelope DL Envelope C5 Envelope Other Envelope Feed orientation indicates how the MFP will place the image on the page, not whether the physical page will be short- edge or long-edge oriented.
  • Page 81 Understanding paper and specialty media guidelines Print media types Finisher Print media Paper Card stock Transparencies Paper labels Bond Envelope Letterhead Preprinted Colored paper This MFP is intended for occasional paper label printing only. Supported print media...
  • Page 82 Print media weights Print media Type Paper Xerographic or business paper Card stock— Index Bristol maximum (grain long) Cover Card stock— Index Bristol maximum (grain short) Cover Transparencies Laser printer Labels Paper Integrated forms Pressure- sensitive area (must enter the MFP first) Paper base (grain long)
  • Page 83 Media weights supported in the finisher Print media Type Paper Xerographic or business paper Card stock— Index Bristol maximum (grain long) Cover Card stock— Index Bristol maximum (grain short) Cover Transparencies Laser printer Integrated forms Pressure sensitive area Paper base (grain long) Labels —...
  • Page 84: Selecting Print Media

    Selecting print media Selecting the appropriate print media for the MFP helps you avoid printing problems. The following sections contain guidelines for choosing the correct print media for the MFP. • Paper • Transparencies • Envelopes • Labels • Card stock Paper To ensure the best print quality and feed reliability, use 90 g/m designed for general business use may also provide acceptable print quality.
  • Page 85: Unacceptable Paper

    Moisture content The amount of moisture in the paper affects both print quality and the ability of the MFP to feed the paper properly. Leave the paper in its original wrapper until it is time to use it. This limits the exposure of the paper to moisture changes that can degrade its performance.
  • Page 86: Selecting Preprinted Forms And Letterhead

    • Make sure the Paper Type, Paper Texture, and Paper Weight settings are correct. (See “Paper Menu” in the Menus and Messages Guide located on the Software and Documentation CD for detailed information about these settings.) • Make sure the paper is properly loaded in the source. •...
  • Page 87 Transparencies Feed transparencies from the standard tray or the multipurpose feeder. Try a sample of any transparencies being considered for use with the MFP before buying large quantities. When printing on transparencies: • Be sure to set the Paper Type to Transparency from the MFP driver or from MarkVision™ Professional to avoid damaging the MFP.
  • Page 88 • Adjust the width guide to fit the width of the envelopes. • Do not load different size envelopes at the same time. • A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes. Labels Note: This MFP is intended for occasional paper label printing only.
  • Page 89: Storing Print Media

    Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See Supported print media for information on the preferred weight and for the grain direction of print media.
  • Page 90: Avoiding Jams

    Avoiding jams Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-free printing. See Supported print media for more information. Note: Try a limited sample of any print media you are considering using with the MFP before purchasing large quantities.
  • Page 91: Chapter 9: Installing Options

    Installing options CAUTION: If you are installing memory or option cards sometime after setting up the MFP, turn the MFP off and unplug the power cord before continuing. You can customize the MFP memory capacity and connectivity by adding optional cards. The instructions in this section help you install any of the following options: Note: Not all options may be available for your MFP.
  • Page 92: Accessing The Mfp System Board

    Accessing the MFP system board You must access the MFP system board to install printer memory, flash memory, or an option card. CAUTION: Turn the MFP off, and unplug the power cord before continuing. Loosen the screws on the access panel located on the back side of the MFP. Remove the panel from the MFP, and set it aside.
  • Page 93: Installing Options

    Installing options Use the illustration to locate the connector for the option you want to install. Flash memory or firmware card connectors Option card connector Printer memory card connector Accessing the MFP system board...
  • Page 94: Installing A Printer Memory Card

    Installing a printer memory card Complete the following instructions to install a printer memory card. Note: Memory cards designed for other printers may not work with your printer. Remove the system board access panel. (See Accessing the MFP system board.) Push open the latches on both ends of the memory card connector.
  • Page 95: Installing A Flash Memory Or Firmware Card

    Installing a flash memory or firmware card Note: Flash memory and firmware cards designed for other printers may not work with your printer. Remove the system board access panel. (See Accessing the MFP system board.) Unpack the flash memory or firmware card. Warning: Flash memory and firmware cards are easily damaged by static electricity.
  • Page 96: Installing An Option Card

    Installing an option card Warning: Option cards are easily damaged by static electricity. Touch something metal such as the MFP frame before you touch a memory card. Note: You need a small Phillips screwdriver to attach the option card to the system board. Remove the system board access panel.
  • Page 97: Replacing The Access Panel

    Replacing the access panel After you have installed options on the MFP system board, follow these steps to reattach the access panel. Align the tabs on the right side of the access panel with the slots on the MFP. Slide the panel to the right and towards the MFP. Tighten the screws.
  • Page 98: Chapter 10: Maintaining The Mfp

    Maintaining the MFP Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the MFP, you may want to designate a key operator to do the setup and maintenance of the MFP. Refer printing problems and maintenance tasks to this key operator.
  • Page 99: Determining The Status Of Supplies

    Determining the status of supplies Status/ Supplies The MFP control panel alerts you once a supply item or maintenance is required. The Print status message bar at the bottom of the touch screen indicates if the MFP is Ready and lets you know if any supplies are low or empty. Touching Status / Supplies on the bottom of the touch screen will open the Status / Supplies screen where you can view the status of the various trays and other supply items.
  • Page 100: Conserving Supplies

    Conserving supplies Several settings in your application software or through the touch screen let you conserve toner and paper. For more information on changing these settings, see the Menus and Messages Guide on the Software and Documentation CD. Supply Menu selection item Toner Toner Darkness;...
  • Page 101 • If Staple Alarm is set to Single, the MFP stops printing, and the Load Staples message appears. Install a new staple cartridge, or press to clear the message and continue printing. • If Staple Alarm is set to Continuous, the MFP displays the Load Staples message and continues printing. A partial sheet of staples will remain in the staple cartridge holder when this message appears.
  • Page 102: Cleaning The Flatbed And Backing Material

    Cleaning the flatbed and backing material Open the document cover. Dampen a clean, lint-free cloth or cotton swab with isopropyl alcohol (95%). Wipe the flatbed and backing material by moving the cloth or swab from side to side. Close the document cover. Backing material Flatbed Cleaning the flatbed and backing material...
  • Page 103: Chapter 11: Clearing Jams

    Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams. If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, you must clear the entire paper path, and then touch Continue to clear the message and resume printing.
  • Page 104: Access Doors And Trays

    Access doors and trays The following illustrations show the areas where jams may occur. Access doors and trays Trays 1–4...
  • Page 105: Understanding Jam Numbers

    Understanding jam numbers The following table lists the jams that can occur and the action necessary to clear the message. The jam number indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams.
  • Page 106 Touch Continue. 24x Jams Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To clear these areas: Open the tray. If necessary, remove the tray from the MFP. Remove the media from the MFP tray slot. Remove any crumpled paper from the tray.
  • Page 107 Insert the tray into the MFP. Touch Continue. Clearing the 2000-sheet high capacity feeder (Tray 5) If necessary, close the multipurpose feeder. Slide the high capacity feeder away from the MFP. Raise the top door, and lift the jam access cover. Clearing jams...
  • Page 108 Remove the jammed paper. Close the jam access cover and top door. Clearing jams...
  • Page 109 Slide the feeder firmly against the MFP. Touch Continue. 200–202 Jams Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the MFP might be hot. Clearing jams...
  • Page 110 Pull the print media up and toward you. Warning: If the print media does not move immediately when you pull, stop pulling. Push down and pull the green lever to make it easier to remove the media. Make sure all paper fragments are removed. Close Door A.
  • Page 111 Open Door E by pushing the release latch and lowering the door. Pull the print media up. Close Door E. Close Door A. Touch Continue. Clearing jams...
  • Page 112 230 Jam Open Door D by the duplex rear door. Remove the jammed media. Close Door D. Clearing jams...
  • Page 113 Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the MFP might be hot. Open Door E by pushing the release latch and lowering the door. Clearing jams...
  • Page 114 Pull the print media up. Close Door E. Close Door A. Touch Continue. Clearing jams...
  • Page 115 231 Jam Open Door D by the duplex rear door. Remove the jammed media. Close Door D. Clearing jams...
  • Page 116 Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the MFP might be hot. Pull the print media up. Warning: If the print media does not move immediately when you pull, stop pulling. Pull the green lever to make it easier to remove the media.
  • Page 117 Clearing jams Clearing Area B If the MFP is configured with a 2000-sheet high capacity feeder, slide the feeder away from the MFP. Clearing jams...
  • Page 118 Open Door B. Remove the jammed media. Close Door B. Clearing jams...
  • Page 119 Slide the feeder firmly against the MFP. Touch Continue. Clearing jams...
  • Page 120 Clearing Area C If the MFP is configured with a 2000-sheet high capacity feeder, slide the feeder away from the MFP. Open Door C. Clearing jams...
  • Page 121 Remove the jammed media. Close Door C. Slide the feeder firmly against the MFP. Touch Continue. Clearing jams...
  • Page 122 280-288 Jams These are finisher jams. Follow the appropriate instructions to clear a jam in the finisher. Clearing Area F Lift the bridge unit assembly door. Remove the jammed media. Close the door. Touch Continue. Clearing jams...
  • Page 123 Clearing Area G Open the finisher door. Remove the jammed media, as indicated on the operator panel. Close the door. Touch Continue. Clearing Area H Lift Door H. Remove the jammed media. Close the door. Touch Continue. Clearing jams...
  • Page 124: Clearing Staple Jams

    Clearing staple jams 289 Jam A 289 jam number indicates staples are jammed in the stapler. This requires removing the staple cartridge holder from the MFP. Check that the machine stops operations, and open Door G (front door) of the finisher. Hold the lever on the staple cartridge holder, and move the holder to the right (towards you).
  • Page 125 Use the metal tab to lift the staple guard, and then pull out the sheet of staples. Discard the entire sheet. Remove any loose staples from the staple guard. Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed in the entry throat.
  • Page 126: Clearing Adf Jams

    Clearing ADF Jams 290, 291, 292, and 294 Jams Remove all original documents from the ADF. Lift the ADF cover latch. Open the ADF cover. Raise the sheet guard. Turn the paper advance wheel to the left to remove any jammed pages. Close the ADF cover.
  • Page 127 Open the document cover, and remove any jammed pages. Close the document cover. Touch Continue. 293 Jam jam indicates the MFP was sent a scan job, but found no original document in the ADF. To resolve a 293 Jam: • Touch Continue if no scan job is active when the attendance message appears.
  • Page 128: Chapter 12: Administrative Support

    Administrative support Adjusting control panel brightness If you are having trouble reading your control panel display, the LCD brightness can be adjusted through the Settings menu. Brightness Make sure the MFP is on. Touch the Menus button on the home screen. Touch Settings.
  • Page 129: Adjusting Screen Timeout

    Touch Submit. Touch Home. Adjusting screen timeout To adjust the Screen Timeout setting: Make sure the MFP is on. Touch the Menus button on the home screen. Touch Settings. Touch General Settings. Touch the down arrow until Screen Timeout appears. Touch the left arrow to decrease the time, or touch the right arrow to increase the time.
  • Page 130 Touch Settings Security Advanced Password. Note: Settings Security Passwords password than the Advanced Password. Use Settings menus that are accessible with both an Advanced Password and a User Password. Note: The Advanced Password and the User Password protect the menus on the touch screen control panel of the MFP and the Configuration section of the EWS pages.
  • Page 131 Setting the Device Lockout personal identification number (PIN) The Device Lockout PIN allows locking and unlocking the functional state of the MFP. A locked MFP automatically buffers each job received to its hard disk. To initiate the printing of jobs on a locked MFP hard disk, enter the correct PIN on the control panel to unlock the MFP.
  • Page 132 Enter the defined password in the Print Faxes Password field. This releases any received and held fax jobs, so they print. Note: The defined password was created in step 6 of Setting a password before printing received faxes. Setting security using the Embedded Web Server (EWS) To enhance the security of network communications and MFP configuration, use the advanced security features.
  • Page 133 SNMPv3 authentication and encryption has three levels of support: • No authentication and no encryption • Authentication with no encryption • Authentication and encryption Note: The selected level serves as a minimum level of protection. The MFP negotiates with the SNMPv3 requestor, and a higher level of protection may be agreed upon and used by both.
  • Page 134 Disabling ports and protocols The TCP and UDP ports can be configured to one of three modes or values: • Disabled—Never allows network connections to this port • Secure and Unsecure—Allows the port to remain open, even in Secure mode •...
  • Page 135: Encrypting The Hard Disk

    Indicate the setting for each sub-item as required for the network environment. Click Submit. Confidential Print Setup Confidential Print Setup allows the designation of a maximum number of PIN entry attempts and allows setting an expiration time for print jobs. When a user exceeds a specific number of PIN entry attempts, all of that user’s print jobs are deleted.
  • Page 136: Hard Disk Wiping

    Release the buttons when the touch screen blinks and is blank momentarily. Wait. The Config Menu appears. Touch the down arrow to scroll to Disk Encryption. Touch the right arrow to enter the Disk Encryption menu. Touch the right arrow next to Disable to decrypt the hard disk. Contents will be lost.
  • Page 137: Using The Restricted Server List Function

    Using the restricted server list function The Restricted Server List lets a system support person restrict which hosts are allowed to communicate with the MFP over the network which prevents other hosts from managing and printing to the MFP. Note: The Restricted Server List only restricts TCP traffic; it does not affect UDP traffic. The Restricted Server List supports up to ten host addresses or ten network addresses.
  • Page 138: Chapter 13: Troubleshooting

    Troubleshooting Understanding MFP messages The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention.
  • Page 139: Solving Printing Problems

    Solving printing problems Symptom Cause The control panel display The MFP self test failed. is blank. The message USB The USB device you are using may not be device unsupported appears when using a supported or has an USB device. error.
  • Page 140 Symptom Cause Incorrect characters You are using an print. incompatible parallel cable. The MFP is in Hex Trace mode. Tray linking does not Tray linking is not work. configured properly. Large jobs do not collate. Collate is not set to On. The job is too complex.
  • Page 141: Solving Copy Quality Problems

    Solving copy quality problems The following solutions will help solve copy problems. For additional information, see Copy tips. Symptom Solution Unwanted background is visible. Adjust the Background Removal setting under Copy Imaging. Touch the right arrow to remove more background. Unwanted patterns (Moire) Change the content mode to Printed Image under Copy appear when a document is...
  • Page 142: Solving Fax Quality Problems

    Solving fax quality problems The following solutions will help solve copy problems. For additional information, see Fax tips. Symptom Solution The fax document takes a long Touch Options, then under Content, change the setting to Text, and then set the time to transmit.
  • Page 143 Solving 2000-sheet drawer problems Problem The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed. The elevator tray lowers unexpectedly. More than one sheet of print media is fed, or a sheet is fed improperly.
  • Page 144: Solving Paper Feed Problems

    Solving paper feed problems Symptom Cause Paper frequently jams. You are using paper that does not meet the MFP specifications. You have loaded too much paper or too many envelopes. Guides in the selected tray are not set to the appropriate position for the size paper loaded.
  • Page 145: Print Quality Troubleshooting

    Print quality troubleshooting To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects appear, print the Print Quality Test Pages. Printing the print defects guide Touch the help icon (?). Touch Print Defects Guide. Printing the print quality test pages Turn the MFP off.
  • Page 146: Solving Print Quality Problems

    Solving print quality problems The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have an MFP part that requires adjustment or replacement. Problem Action Print is too light.
  • Page 147 Problem Action Entire page is white. • Make sure the packaging material is removed from the toner cartridge. • Check the toner cartridge to be sure it is installed correctly. • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands.
  • Page 148 Problem Action Part or all of the page is Check the toner cartridge to see if it is installed correctly. printed in black. The job prints, but the top and • Make sure the Paper Size setting in the Paper menu is correct. side margins are incorrect.
  • Page 149 The Quality menu control panel options can be adjusted to help improve print quality. Menu selection Purpose Print Resolution To select printed output resolution Toner Darkness Lightens or darkens printed output and alters toner consumption Brightness Adjusts the gray value of printed graphics and pictures Contrast Adjusts the contrast of printed graphics...
  • Page 150: Conventions

    Notices Conventions Note: A note identifies something that could help you. CAUTION: Warning: A warning identifies something that could damage your product hardware or software. Electronic emission notices Federal Communications Commission (FCC) compliance information statement Part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 151 India emissions notice This device uses very low power low range RF communication that has been tested and found not to cause any interference whatsoever. The manufacturer is not responsible in case of any disputes arising out of requirement of permissions from any local authority, regulatory bodies or any organization, required by the end-user to install and operate this product at his premises.
  • Page 152 Par la présente Lexmark International Inc. déclare que le produit est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE Par la présente, Lexmark International Inc. déclare que ce produit est conforme aux exigences essentielles et aux autres dispositions de la Français directive 1999/5/CE qui lui sont applicables Härmed intygar Lexmark International Inc.
  • Page 153 Latviski Lithuanian Polski Slovak Slovenščina Radio interference notice Warning: This is a Class A product. In a domestic environment, this product may cause radio interference, in which case, the user may be required to take adequate measures. This Class A product is marketed for use in a commercial, industrial, or business environment, and not intended for use in homes, or in a home office.
  • Page 154 Notices BSMI EMC notice If this symbol appears on your product, the accompanying statement is applicable. Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). On the back of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 155: Other Telecommunications Notices

    of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual.
  • Page 156: Waste From Electrical And Electronic Equipment (Weee) Directive

    Using this product in Germany This product requires a German billing tone filter to be installed on any line which receives metering pulses in Germany. Metering pulses may or may not be present on analog lines in Germany. The subscriber may request that metering pulses be placed on the line, or can have them removed by calling the German network provider.
  • Page 157: Laser Advisory Label

    Notices Laser advisory label A laser notice label may be affixed to this MFP. LUOKAN 1 LASERLAITE VAROITUS! Laitteen käyttäminen muulla kuin tässä käyttoohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. KLASS 1 LASER APPARAT VARNING! Om apparaten används på annat sätt än i denna bruksanvisning specificerats, kan avnändaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
  • Page 158: Index

    Index address book 40 adjust paper tray 63, 69 adjusting Power Saver 127 screen timeout 127 adjusting quality 29 Advanced Password, menu protection 128 Advanced Password, setting 130 appendix template 1-column 148 applying template to existing files 1-column appendix 148 Asterisk button 13 authorized supplies dealers 96 automatic size sensing 73...
  • Page 159 Stop 12 control panel menus preventing access 128 converting existing files to standard template 1-column appendix 148 copies flatbed 25 quick 24 copy from 25 one size to another 26 to 25 copy quality adjusting 29 copy screens 25 copy tray selection 28 copying 24 duplexing 28 enlarging 29...
  • Page 160 Internet Protocol Security 131 jams avoiding 88 clearing 101, 103 job 31 job build 31 labels guidelines 86 LCD brightness 126 LCD contrast 126 LCD touch-screen features Attendance message alert 22 Menu trail line 22 left arrow button 18 left scroll decrease button 17 letterhead 84 guidelines 84 page orientation 84...
  • Page 161 sizes 75, 78 types 79 weight 80 Printing 54 problems incorrect characters print 138 job didn’t print 137 job prints 137 from wrong tray 137 on wrong paper or specialty media 137 large jobs do not collate 138 operator panel 137 blank 137 displays black diamonds 137 paper feed...
  • Page 162 Index software application overrides 11 USB Direct interface 54 USB flash memory device 54 verify print 59...
  • Page 163 Thank you for your responses. May we contact you? When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
  • Page 164 BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM Corporation Information Development IBM Printing Systems Department H7FE Building 004N PO Box 1900 Boulder, CO 80301-9817 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...
  • Page 166 Printed in USA S510-4381-01...

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