Performing The Checkout Procedure; Diagnosing A Problem - Lenovo ThinkServer TD200x Hardware Maintenance Manual

v If the server is halted and a POST error code is displayed, see "POST error
v For information about power-supply problems, see "Solving power problems" on
v For intermittent problems, check the system-event log; see "Event logs" on page

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:
1. Is the server part of a cluster?
2. Complete the following steps:
3. Are there readable instructions on the main menu?

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your server:
1. Determine what has changed.
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ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual
codes" on page 30. If the server is halted and no error message is displayed,
see "Troubleshooting tables" on page 64 and "Solving undetermined problems"
on page 126.
page 125 and "Power-supply LEDs" on page 89.
27, "System-event log" on page 38, and "Diagnostic programs, messages, and
error codes" on page 91.
v No: Go to step 2.
v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.
a. Turn off the server and all external devices.
b. Check all cables and power cords.
c. Check all internal and external devices for compatibility at
http://www.ibm.com/servers/eserver/serverproven/compat/us/.
d. Set all display controls to the middle positions.
e. Turn on all external devices.
f. Turn on the server. If the server does not start, see "Troubleshooting tables"
on page 64.
g. Check the system-error LED on the operator information panel (see
Chapter 6, "Locating Server Controls and connectors," on page 129). If it is
flashing, check the light path diagnostics LEDs (see "Light path diagnostics"
on page 77).
h. Check for the following results:
v Successful completion of POST
v Successful completion of startup, indicated by a readable display of the
operating-system desktop
v No: Find the failure symptom in "Troubleshooting tables" on page 64; if
necessary, see "Solving undetermined problems" on page 126.
v Yes: Run the diagnostic programs (see "Running the diagnostic programs" on
page 91).
– If you receive an error, see "Diagnostic messages" on page 92.
– If the diagnostic programs were completed successfully and you still
suspect a problem, see "Solving undetermined problems" on page 126.
Determine whether any of the following items were added, removed, replaced,
or updated before the problem occurred: