Lenovo ThinkServer TD200x Hardware Maintenance Manual page 127

Table 4. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 8, "Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823," on page 239 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
Message
number Component
264-903-000 Tape Drive
264-904-000 Tape Drive
264-905-000 Tape Drive
Test State Description
Tape Drive Failed Media error.
Test
Tape Drive Failed Drive hardware
Test error.
Tape Drive Failed Software error:
Test invalid request.
Action
1. Clean the tape drive using the appropriate
cleaning media and install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. Make sure that the firmware is at the latest
level. Software for tape drives and libraries can
be found at http://www.ibm.com/systems/
support/.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support.
1. Check the tape drive cabling for loose or broken
connections or damage to the cable. Replace
the tape drive cable if damage is present.
2. Clean the tape drive using the appropriate
cleaning media and install new media.
3. Run the test again.
4. Clear the error log.
5. Run the test again.
6. Make sure that the firmware is at the latest
level. Software for tape drives and libraries can
be found at http://www.ibm.com/systems/
support/.
7. Run the test again.
8. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support.
1. If the system has stopped responding, turn off
and restart the system and then run the test
again.
2. Check system firmware level and upgrade if
necessary. The installed firmware level can be
found in the DSA Log within the Firmware/VPD
section for this component. The latest level
firmware for this component can be found at
http://www.ibm.com/systems/support/.
3. Run the test again.
4. If the system has stopped responding, turn off
and restart the system.
5. Make sure that the firmware is at the latest
level. Software for tape drives and libraries can
be found at http://www.ibm.com/systems/
support/.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support.
Chapter 5. Diagnostics
119