Lenovo ThinkServer TD200x Hardware Maintenance Manual page 33

nonsupported hardware before you contact Lenovo or an approved
warranty service provider for support.
2) Make sure that the server, operating system, and software are
installed and configured correctly.
Many configuration problems are caused by loose power or signal
cables or incorrectly seated adapters. You might be able to solve the
problem by turning off the server, reconnecting cables, reseating
adapters, and turning the server back on. For information about
performing the checkout procedure, see "Checkout procedure" on page
21.
If the problem is associated with a specific function (for example, if a
RAID hard disk drive is marked offline in the RAID array), see the
documentation for the associated controller and management or
controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as
RAID and network adapters.
For problems with operating systems or Lenovo software or devices,
complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The
actual procedure might vary slightly from what is described in this
document.
a) Go to: http://www.lenovo.com/support.
b) Enter your product number (machine type and model number) or
select Servers and Storage from the Select your product list.
c) Select Servers and Storage from the Brand list.
d) From Family list, select ThinkServer TD200x, and click Continue.
e) Under Support & downloads, click Documentation, Install, and
Use to search for related documentation.
c. Check for troubleshooting procedures and RETAIN tips.
Troubleshooting procedures and RETAIN tips document known problems
and suggested solutions. To search for troubleshooting procedures and
RETAIN tips, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual
procedure might vary slightly from what is described in this document.
1) Go to: http://www.lenovo.com/support.
2) Enter your product number (machine type and model number) or select
Servers and Storage from the Select your product list.
3) Select Servers and Storage from the Brand list.
4) From Family list, select ThinkServer TD200x, and click Continue.
5) Under Support & downloads, click Troubleshoot.
6) Select the troubleshooting procedure or RETAIN tip that applies to your
problem:
v Troubleshooting procedures are under Diagnostic.
v RETAIN tips are under Troubleshoot.
d. Check for and replace defective hardware.
If a hardware component is not operating within specifications, it can cause
unpredictable results. Most hardware failures are reported as error codes in
a system or operating-system log. For more information, see
Chapter 4. General Checkout
25