Chapter 2. General Checkout; What To Do First - Lenovo Legion BoostStation Hardware Maintenance Manual

Chapter 2. General checkout

This chapter contains the following topics:
Before you go to the checkout instructions, ensure that you read the following important notes.
Important notes:
• Only certified trained personnel should service the dock.
• Before replacing any FRU, read the entire page on removing and replacing FRUs.
• Replace an FRU only with another FRU of the correct model. When you replace an FRU, make sure that the
model of the machine and the FRU part number are correct by referring to the FRU parts list.
• An FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a
variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge,
or software errors. Consider replacing an FRU only when a problem recurs. If you suspect that an FRU is defective,
clear the error log and run the test again. If the error does not recur, do not replace the FRU.
• Be careful not to replace a nondefective FRU.

What to do first

When you return an FRU, you must include the following information in the parts exchange form or parts
return form that you attach to it:
1. Name and phone number of service technician
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the display, and beep symptoms
6. Procedure index and page number in which the failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address
Note: During the warranty period, the customer may be responsible for repair costs if the dock damage was
caused by misuse, accident, modification, unsuitable physical or operating environment, or improper
maintenance by the customer. Following is a list of some common items that are not covered under warranty
and some symptoms that might indicate that the system was subjected to stress beyond normal use.
Before checking problems with the dock, determine whether the damage is covered under the warranty by
referring to the following list:
The following are not covered under warranty:
• Scratched (cosmetic) parts
• Distortion, deformation, or discoloration of the cosmetic parts
• Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
• Damage caused by liquid spilled into the system
• Damage caused by the installation of an incompatible card
• Improper hard disk drive the installation
• Fuses blown by attachment of a non-supported device
• Use of an incorrect ac power adapter on the dock
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