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7. Troubleshooting
Condition
"Program Dest." does not appear
on the fax or scanner screen for
specifying destinations.
User authentication is enabled,
yet stored files do not appear.
User authentication is enabled,
yet destinations specified using
the machine do not appear.
7
Cannot print when user
authentication has been
specified.
If you try to interrupt a job while
copying or scanning, an
authentication screen appears.
After you execute "Encrypt
Address Book", the "Exit"
message does not appear.
268
Cause
"Restrict Adding of User
Destinations" is set to [Off] in
"Restrict Use of Destinations" in
"Extended Security", so only the
user administrator can register
destinations in the Address Book.
User authentication may have
been disabled while [All Users] is
not specified.
User authentication may have
been disabled while [All Users] is
not specified.
User authentication may not be
specified in the printer driver.
With this machine, you can log
off while copying or scanning. If
you try to interrupt copying or
scanning after logging off, an
authentication screen appears.
The hard disk may be faulty.
The file may be corrupt.
Solution
remove the original, and then log
off.
Registration must be done by the
user administrator.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users], see "Specifying Access
Permission for Stored Files".
Re-enable user authentication,
and then enable [All Users] for
the destinations that did not
appear.
For details about enabling [All
Users], see "Protecting the
Address Book".
Specify user authentication in the
printer driver.
For details, see the printer driver
Help.
Only the user who executed a
copying or scanning job can
interrupt it. Wait until the job has
completed or consult an
administrator or the user who
executed the job.
Contact your service
representative.
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