Appendix A Troubleshooting; Introduction; Hardware Problems; Communication Issues - Black Box Terminal Server User Manual

A

Introduction

This chapter provides information that can help resolve problems with the Terminal Server.

Hardware Problems

If the Terminal Server Power/Ready LED is red and stays red for over 10 seconds, you have a
hardware problem that might to require factory service. First, try the following:
If the Terminal Server is not in Console mode, do the following:
a.
b.
c.
d.
If there is a problem with the Terminal Server firmware, you will need to reload the firmware,
which can be found either on the CD-ROM that came with the Terminal Server.
If the Terminal Server is already in Console mode and the Power LED stays red, you need to
make arrangements to return the Terminal Server.

Communication Issues

General communication checks and practices are as follows:
Are your cables connected and correctly configured? If you are using EIA-232, see
Cabling Diagrams on page 33
Ping your host? If you can ping but packet loss is reported, ping another host/device on the
same network. This will tell you whether the problem is specific to the host/device or general
to the network.
After entering or changing IP information for your Terminal Server, reboot the Terminal
Server (does not apply when using BOOTP or DHCP). Once the Terminal Server has
rebooted, other network devices should be able to communicate with it (ping, telnet, etc.).
Also, protocols such as ARP and proxy-ARP will work properly.
Use the
a route to the host?
If the WebManager or DeviceManager cannot communicate with the Terminal Server, verify
that the
DeviceManagerD
Troubleshooting
Set up a direct connection to the Terminal Server; see
page 28 for information on this type of connection.
Power the Terminal Server off.
Switch the Console dip switch to On.
Power the Terminal Server on.
command (command line only) or view the
show routes
Server Services HTTP
is enabled for DeviceManager.
Terminal Server User Guide
to verify that your cables are correctly configured.
and/or HTTPS are enabled for WebManager and
Using a Direct Connection on
EIA-232
statistics. Is there
Routes
Appendix A
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