NEC Univerge SV8100 Installation Manual page 42

Give the user a name and choose Agent Desktop User and click ok.
Create a layout in MyCalls you want to appear on the Agent Desktop application. If you want the
layout to be 'Always on Top' in the Agent Desktop, select Always on top from the view menu before
carrying out the next step.
Click the layout menu / save public. Enter a name for the layout. This will save the layout as a public
layout in the MyCalls application.