FP centormail Operator's Manual page 154

154
centormail Operator Manual
Problem
...
during weighing and postage rate calculation
Dynamic scale indicates a
pre-load that is to heavy
Static and / or dynamic
scale fail to determine the
weight
Static scale does not
determine the weight of a
mail piece placed on the
weighing platform
This combination is not
allowed
External scale fails to
transfer postage value to
centormail
Possible cause and remedy
A foreign object is stuck in the letter transport.
Check the letter transport / weighing area of the
dynamic scale for foreign objects (visual inspection).
Carefully remove any foreign object(s).
If the error occurs repeatedly: Call your FP servicing
dealer.
Either centormail does not recognize the scale, or the
scale is defective.
Call your FP servicing dealer.
The mail piece is too light or too heavy.
Only use the scale for mail pieces that are within its
weighing range (see page 192) .
When placing the mail piece, another mail piece had
already been placed on the platform. The scale only
determines the weight if it was emptied before.
Empty the weighing platform. Place the mail piece.
USPS does not offer the selected combination of extra
services.
USPS offers some extra services only when combined
with other services.
Check that the external scale is properly connected
and set up for operation with centormail (see Chapter 9.1,
page 78 and postage scale Operator Manual) .
Problem with the external scale.
(For troubleshooting see postage scale Operator Manual.)