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P100IH ISDN Router
13.3 Problems with the LAN Interface
Problem
Can't ping any station on the LAN
13.4 Problems Connecting to a Remote Node or ISP
Table 13-4 Troubleshooting a Connection to a Remote Node or ISP
Problem
Can't connect to a remote node or
ISP
13.5 Problems for Remote User to Dial-in
Table 13-5 Troubleshooting for Remote Users to Dial-in
Problem
A remote user cannot dial-in
Troubleshooting
Table 13-3 Troubleshooting the LAN Interface
Corrective Action
Check the Ethernet LEDs on the front panel. The LED should be
on for a port that has a station connected. If it is off, check the
cables between your Prestige and the station.
Verify that the IP address and the subnet mask are consistent
between the Prestige and the workstations.
Corrective Action
Check Menu 24.1 to verify the line status. If it indicates [down], then
refer to the section on the line problems.
In Menu 24.4.5, do a manual call to that remote node. Observe the
messages and take appropriate actions.
Corrective Action
First verify that you have configured the authentication parameters in
Menu 13. These would be CLID Authen and Recv. Authen.
In Menu 14, verify the user name and password for the remote dial-in
user.
If the remote dial-in user is negotiating IP, verify that the IP address
is supplied correctly in Menu 13. Check that either the remote dial-in
user is supplying a valid IP address, or that the Prestige is assigning
a valid address from the IP pool.
Is the remote dial-in user negotiating using IPX? The P100IH does
not support IPX.
13-3
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Table of Contents
Troubleshooting
