Chapter 37 Troubleshooting; Problems Starting Up The Zyxel Device; Problems With The Ethernet Interface; Table 128 Troubleshooting The Start-Up Of Your Zyxel Device - ZyXEL Communications ZyAir G-2000 PlusV2 User Manual
4-port wireless router
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Also See for ZyAir G-2000 PlusV2:
- Quick start manual (13 pages) ,
- Declaration of conformity (1 page) ,
- Release note (10 pages)
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This chapter covers potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and solve the problem.
Problems Starting Up the ZyXEL device
Table 128 Troubleshooting the Start-Up of Your ZyXEL device
PROBLEM
CORRECTIVE ACTION
None of the lights
Make sure you are using the supplied power adaptor and that it is plugged in to an
turn on when I plug in
appropriate power source. Check that the power source is turned on.
the power adaptor.
If the problem persists, you may have a hardware problem. In this case, you should contact
your local vendor.
The ZyXEL device
The supplied power to the ZyXEL device is too low. Check that the ZyXEL device is receiving
reboots automatically
enough power.
sometimes.
Make sure the power source is working properly.
Problems with the Ethernet Interface
Table 129 Troubleshooting the Ethernet Interface
PROBLEM
CORRECTIVE ACTION
Cannot access the
If the ETHN light on the front panel is off, check the Ethernet cable connection
ZyXEL device from
between your ZyXEL device and the Ethernet device connected to the ETHERNET
the LAN.
port.
Check for faulty Ethernet cables.
Make sure your computer's Ethernet adapter is installed and working properly.
Check the IP address of the Ethernet device. Verify that the IP address and the subnet
mask of the ZyXEL device, the Ethernet device and your computer are on the same
subnet.
I cannot ping any
If the ETHN light on the front panel is off, check the Ethernet cable connections
computer on the
between your ZyXEL device and the Ethernet device.
LAN.
Check the Ethernet cable connections between the Ethernet device and the LAN
computers.
Check for faulty Ethernet cables.
Make sure the LAN computer's Ethernet adapter is installed and working properly.
Verify that the IP address and the subnet mask of the ZyXEL device, the Ethernet
device and the LAN computers are on the same subnet.
Chapter 37 Troubleshooting
ZyXEL G-2000 Plus v2 User's Guide
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Troubleshooting
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Troubleshooting
