Jammed Pages Are Not Reprinted - Lexmark MS312 User Manual

Troubleshooting
Action
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see
options in the print driver" on page
Is the tray available in the printer driver?
Step 5
Check if the option is selected.
a
From the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
b
Resend the print job.
Is the tray working?
MS312 paper feed problems
Paper jam message remains after jam is cleared
Action
Open front door and remove all trays.
a
Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b
Press to clear the message and continue printing.
Does the paper jam message remain?

Jammed pages are not reprinted

Action
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
> Settings >
Recovery >
2
Press the arrow buttons until On or Auto appears, and then press
.
b
Resend the pages that did not print.
Were the jammed pages reprinted?
18.
> General Settings >
> Jam Recovery >
Yes
Go to step 5.
"Adding available
The problem is solved. Contact
Yes
Contact
support.
Yes
The problem is solved. Contact
> Print
No
Manually add the tray
in the printer driver.
customer
support.
No
customer The problem is solved.
No
customer
support.
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