Troubleshooting
Action
Step 2
a
Check the original file for manual page breaks.
b
Resend the print job.
Did the file print correctly?
MS312 printing problems
Print job takes longer than expected
Action
Step 1
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the
print job.
Does the print job still take long?
Step 2
Disable the Page Protect feature.
From the printer control panel, navigate to:
> Settings >
> Page Protect >
Does the print job still take long?
Step 3
Change the environmental settings.
From the printer control panel, navigate to:
> Settings >
a setting >
Note: When using the Eco-Mode setting, you may notice a reduction in
performance.
Does the print job still take long?
> General Settings >
> Off >
> General Settings >
Yes
The problem is solved. Contact
Yes
Go to step 2.
Go to step 3.
> Print Recovery >
Install additional
printer memory.
For more information,
contact
support.
> Eco‑Mode > select
No
support.
No
The problem is solved.
The problem is solved.
The problem is solved.
customer
183
customer