Tray Problems - Lexmark MS312 User Manual

Troubleshooting
Action
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4
a
Check if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
"Adding available options in the print driver" on page
b
Resend the print job.
Does the internal option operate correctly?

Tray problems

Action
Step 1
a
Open the tray and do one or more of the following:
•
Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•
If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
•
Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b
Check if the tray closes properly.
Is the tray working?
Step 2
a
Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b
Resend the print job.
Is the tray working?
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?
Yes
Go to step 4.
The problem is solved. Contact
18.
Yes
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
Go to step 4.
176
No
Reinstall the internal
option.
customer
support.
No
Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.