Paper Feed Problems; Jammed Pages Are Not Reprinted; Paper Frequently Jams - Lexmark XM7100 Series User Manual

Troubleshooting

Paper feed problems

Jammed pages are not reprinted

Action
Turn on Jam Recovery.
a
From the home screen, navigate to:
> Settings > General Settings > Print Recovery
b
From the Jam Recovery menu, touch the arrows to scroll to On or
Auto.
c
Touch Submit.
Do pages reprint after a jam?

Paper frequently jams

Action
Step 1
a
Pull out the tray, and then do one or more of the following:
• Make sure paper lies flat in the tray.
•
Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of the
paper.
• Make sure the paper is below the maximum paper fill indicator.
•
Check if you are printing on a recommended paper size and type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see
jams" on page 267.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Yes
The problem is solved. Contact
Yes
Go to step 2.
Go to step 3.
Contact customer
support.
"Avoiding
320
No
customer
support.
No
The problem is solved.
The problem is solved.
The problem is solved.