Incorrect Characters Print; Tray Linking Does Not Work - Lexmark MS312 User Manual

Troubleshooting
Action
Step 2
a
From the Paper menu on the printer control panel, set the paper size
and type to match the paper loaded in the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 3
a
Depending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 4
a
Check if the trays are not linked.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?

Incorrect characters print

Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a
From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?

Tray linking does not work

Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from
the Paper Size/Type menu.
Yes No
The problem is solved. Go to step 3.
The problem is solved. Go to step 4.
The problem is solved. Contact
support.
Yes No
Deactivate Hex Trace Go to step 2.
mode.
Contact customer The problem is solved.
support.
181
customer