Solving Printer Problems - Lexmark MS312 User Manual

Troubleshooting
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's
Guide.
Note: If you do not have a replacement cartridge, then see the "Ordering supplies" section of the User's Guide or
visit www.lexmark.com.
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's
Guide.
Note: If you do not have a replacement imaging unit, then see the "Ordering supplies" section of the User's Guide or
visit www.lexmark.com.

Solving printer problems

•
"Basic printer problems" on page 173
•
"Option problems" on page 175
•
"MS312 paper feed problems" on page 177
•
"MS315 and MS415 paper feed problems" on page 178
Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Yes No
Go to step 2. Turn on the printer.
Press the Sleep button Go to step 3.
to wake the printer
from Sleep mode or
Hibernate mode.
Go to step 4. Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.
173