Resolving Interactive Whiteboard Issues; Resolving Operation Issues - SMART Board Board 800ix2 Configuration And User's Manual

C H A P T E R 5
Troubleshooting your interactive whiteboard system
Projector Projector
Power light Service light
Solid green Off
Solid amber Flashing red
Off Flashing red
Off Solid red
Solid amber Solid red
Off Off

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board 800 series interactive whiteboard
user's guide (smarttech.com/kb/144817).

Resolving operation issues

To resolve operation issues, complete the following tasks:
Confirm that the camera system cable is connected to the back of the pen tray.
l
Perform the calibration procedure documented in the SMART Board 800 series interactive
l
whiteboard user's guide (smarttech.com/kb/144817).
If necessary, complete additional troubleshooting with the guidance of SMART Support using
l
SMART Board Diagnostics.
30 smarttech.com/kb/170453
ECP light Interactive
whiteboard
Ready light
Off Off
OR
Solid red
N/A N/A
Off
N/A
N/A N/A
N/A N/A
Off Off
Projected Touch and
image pen control
N/A N/A
None N/A
None None
None N/A
None N/A
None None
Status and related
troubleshooting
The ECP isn't receiving power.
See Resolving ECP issues on
page 39.
There's an issue with the projector
lamp.
See The "Lamp Failure" message
appears on page 33.
The projector's operating
temperature has been exceeded.
See The "Projector Overheated",
"Fan Failure", "Lamp Failure" or
"Color Wheel Failure" message
appears on page 32.
There's an issue with the projector's
fan or color wheel.
See The "Projector Overheated",
"Fan Failure", "Lamp Failure" or
"Color Wheel Failure" message
appears on page 32.
Contact SMART Support.
The projector power cable isn't
properly connected.
OR
There's an issue with the mains
power supply (for example, the
circuit breaker is off).