Resolving Connection Issues; Resolving Controller Module Issues - SMART Board Board 800ix2 Configuration And User's Manual

C H A P T E R 5
Troubleshooting your interactive whiteboard system
Confirm that the camera system cable is connected to the back of the pen tray.
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Perform the calibration procedure documented in the SMART Board 800 series interactive
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whiteboard user's guide (smarttech.com/kb/144817).
Reset the interactive whiteboard system. If necessary, complete additional troubleshooting with
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the guidance of SMART Support using SMART Board Diagnostics.

Resolving connection issues

To resolve connection issues, complete the following tasks:
Confirm that the ECP cable harness's 4-pin power connector is properly connected to the DC 5V
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2A connector on the projector.
Confirm that the ECP cable harness's DB9M RS-232 connector is properly connected to the
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Control connector on the projector.
Confirm that the USB cable, which is located on the underside of the pen tray, is properly
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connected from the interactive whiteboard to the ECP.
Confirm that the USB cable is properly connected from a fully functional USB port on the
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computer to the correct USB port on the ECP.
Confirm that the projector's on-screen menu option for the USB source is set to associate the
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USB port on the ECP with the correct video source on the projector.
If necessary, complete additional troubleshooting on any devices between the USB connection
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from the computer to the interactive whiteboard system, including any USB hubs and extension
cables.
N O T E S
If you're using the CAT 5 USB extender, see Troubleshooting tips for the CAT 5 USB
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extender for SMART Board 800 series interactive whiteboards
(smarttech.com/kb/147499).
Computers connected to the ECP override computers connected to the CAT 5 USB
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extender. If you connect two computers to the ECP, any computer connected to the CAT
5 USB extender doesn't have a data connection to the interactive whiteboard.

Resolving controller module issues

If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard's power cable, wait 10 seconds, and then reconnect it.
31 smarttech.com/kb/170453