Resolving Interactive Whiteboard Issues; Resolving Operation Issues; Resolving Connection Issues - SMART Board Board 600i6 Configuration And User's Manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board 600 and D600 series
interactive whiteboard installation and user's guide (smarttech.com/kb/001414).

Resolving operation issues

Confirm that the 4-wire cable (and 2-wire cable, if present) is connected to the interactive
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whiteboard's controller module.
If necessary, complete additional troubleshooting with the guidance of SMART Support
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using SMART Board Diagnostics.
To resolve operation issues, complete the following tasks:
Confirm that the 4-wire cable (and 2-wire cable, if present) is connected to the interactive
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whiteboard's controller module.
Confirm that the interactive whiteboard's USB cable is properly connected between the
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computer and the correct USB port on the ECP.
Reset the interactive whiteboard system. If necessary, complete additional troubleshooting
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with the guidance of SMART Support using SMART Board Diagnostics.

Resolving connection issues

To resolve connection issues, complete the following tasks:
Confirm that the ECP cable harness's 4-pin power mini-DIN connector is properly
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connected to the DC 5V 2A connector on the projector.
Confirm that the USB cable is properly connected from the interactive whiteboard to the
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correct USB port on the ECP.
Confirm that the USB cable is properly connected from a fully functional USB port on the
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computer to the correct USB port on the ECP.
Confirm that the projector's on-screen menu option for the USB source is set to associate
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the USB port on the ECP with the correct video source on the projector.
If necessary, complete additional troubleshooting on any devices between the USB
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connection from the computer to the interactive whiteboard system, including any USB hubs
and extension cables.
Confirm that the USB cable is properly connected from a fully functional USB port on the
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computer to the interactive whiteboard.
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