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C H A P T E R 6
Troubleshooting your interactive whiteboard system
Projector
Projector
Power light
Service
light
Solid amber
Flashing red
Off
Flashing red
Off
Solid red
Off
Off
Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board 800 series interactive
whiteboard user's guide (smarttech.com/kb/144817).
Resolving operation issues
Confirm that the camera system cable is connected to the back of the pen tray.
l
Perform the calibration procedure documented in the SMART Board 800 series interactive
l
whiteboard user's guide (smarttech.com/kb/144817).
If necessary, complete additional troubleshooting with the guidance of SMART Support
l
using SMART Board Diagnostics.
To resolve operation issues, complete the following tasks:
Confirm that the camera system cable is connected to the back of the pen tray.
l
Perform the calibration procedure documented in the SMART Board 800 series interactive
l
whiteboard user's guide (smarttech.com/kb/144817).
Reset the interactive whiteboard system. If necessary, complete additional troubleshooting
l
with the guidance of SMART Support using SMART Board Diagnostics.
47
Projected
image
ECP light
Interactive
whiteboard
Ready light
N/A
N/A
None
Off
None
N/A
N/A
N/A
None
Off
Off
None
Touch and
Status and related
pen control
troubleshooting
N/A
There's an issue with the projector
lamp.
See Resolving projector errors on
page 49.
None
The projector's operating
temperature has been exceeded.
See Resolving projector errors on
page 49.
N/A
There's an issue with the
projector's fan or colour wheel.
See Resolving projector errors on
page 49.
None
The projector power cable isn't
properly connected.
OR
There's an issue with the mains
power supply (for example, the
circuit breaker is off).
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