Determining Your Interactive Whiteboard System's Status - SMART Board Board 800ix2 Configuration And User's Manual

C H A P T E R 5
Troubleshooting your interactive whiteboard system
Determining your interactive whiteboard system's
status
Use the following table to determine the status of your interactive whiteboard system:
Projector Projector
Power light Service light
Normal operating statuses
Solid green Off
Flashing Off
green
Solid amber Off
Flashing Off
amber
Solid green Off
Solid green Off
Error statuses
Solid green Off
Solid green Off
Solid green Off
Solid green Off
29 smarttech.com/kb/170453
ECP light Interactive
whiteboard
Ready light
Solid green Solid green
Flashing Off
green
Solid amber Off
Flashing Off
amber
Solid green Solid amber
Solid green Flashing
amber
Solid green Solid green
Solid green Solid green
Solid green Flashing
green
Solid green Off
OR
Solid red
Projected Touch and
image pen control
Correct Full control
None None
None None
None None
N/A None
N/A N/A
Incorrect Full control
Correct None
Correct Touch only
N/A None
Status and related
troubleshooting
The system is operating normally.
If image or sound issues occur, see
the remaining sections of this
chapter for troubleshooting
information.
The system is starting up.
The system is in Standby mode.
The system is entering Standby
mode.
The interactive whiteboard's
controller module is starting up.
If this process takes longer than 10
seconds, see Resolving controller
module issues on page 31.
The interactive whiteboard's
controller module is ready to receive
a firmware update or is applying a
firmware update.
If the Ready light flashes amber but
no firmware update appears on the
screen, see Resolving controller
module issues on page 31.
There's an issue with the projected
image.
See Resolving image issues on
page 34.
There's an issue with the interactive
whiteboard.
See Resolving operation issues on
the next page.
SMART Product Drivers isn't
installed or running correctly on the
connected computer.
There's an issue with the
connections between the interactive
whiteboard and the other
components of the system.
See Resolving connection issues on
page 31.