Transferring Calls - Aastra 6731i User Manual

Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information by pressing
keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line
appearance key again, you disconnect from the call.

Transferring Calls

Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to
the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the trans-
ferred call rings back to your extension.
Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To
do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to the original call.
IP Phone UI
Use the following procedure to transfer a call to another extension. Use the following illustration as a reference.
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Transfer Key
3. Dial the extension number (or the outside number) for Party 2. This is the Party for which you want to transfer Party 1.
4. To complete a "blind" transfer, press the Transfer Key
a consultive transfer, remain on the line to speak with the Party 2, before pressing the Transfer Key
transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen.
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. You should hear a dial tone as a second line opens up.
Transfer
Key
again before the receiving end answers. To complete
3 and 4 navigation
again to
41-001387-00 Rev 00 – 01.2011