Aastra 6731i User Manual page 67

ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are
busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Status: Logged In and
Phone Model
Available
6731i Solid Red LED
Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone:
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone.
The LCD displays the label of the ACD queue you are accessing.
The "User ID" prompt displays.
Using the keypad, enter your User ID (phone number provided by your System Administrator) and press the 2 Key.
3.
The "Password" prompt displays.
Using your keypad, enter your Password (provided by your System Administrator) and press the 2 Key.
4.
Press 4 (Login) to login to the queue.
5.
You are logged into the queue and the following screen displays.
To allow your phone to be available in the queue, press 2 (Avail).
6.
The following screen displays.
If your IP phone status is set to "Available" then the server begins to distribute phone calls from this queue to your IP
phone. You must manually change the state to "Available" in order to start receiving calls.
41-001387-00 Rev 00 – 01.2011
Status: Unavailable Logged Out
Blinking red LED No LED
ACD: <Queue Label>
User ID:
= Login
= Next
ACD: <Queue Label>
Password:
= Login
= Next
ACD: <Queue Label>
= Logout
= Avail
ACD: <Queue Label>
= Logout
= Unavail
Line Keys and Programmable Keys
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