Transferring Calls - Aastra 9480i CT User Manual

Handling Calls
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information by pressing
keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line
appearance button again, you disconnect from the call.

Transferring Calls

Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred
call rings back to your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To
do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you
can either complete the transfer or cancel the transfer to go back to the original call.
Pre-Dial & Live Dial Mode
By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (pre-
dial mode). The phone does not automatically dial out the number until the user presses the "Transfer" (Xfer) key. This
allows the users to make changes to the dialing number before initiating the call. Administrators can configure a live dial
mode.
In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing
begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.
In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode
they are not able to, however the "Dial" and "Cancel" softkeys are provided while the user inputs the number.
IP Phone UI
The 9480i CT has a Transfer hard key on the front panel. When you lift the handset on the phone, the
the bottom set of softkeys by default. Use either the Transfer hard key or the softkey to transfer call..
101
L1 John Smith
Dial
Conf
Xfer More
and navigation
3 4
key displays on
Xfer
41-001381-05 REV03 – 07.2014