Panasonic KX-NS1000 Manual page 71

Simple Mode
[ACD Report]
An ACD report can be made with the following items included.
Group
Item
Incoming Calls
Answered
Overflow
Talk Time
Average
Wait Time
Wait Time (Answered)
Average
Wait Time (Lost)
Total The number of incoming calls received by the target ICD group.
The number of incoming calls answered by the target ICD group.
Lost The number of incoming calls to the target ICD group cancelled by
the caller.
The number of overflowed incoming calls to the target ICD group.
Total The total talking time of answered calls for the target ICD group.
(HH:MM:SS)
The average talking time of answered calls for the target ICD group.
(HH:MM:SS)
Max. The longest talking time of answered calls for the target ICD group.
(HH:MM:SS)
Total The total waiting time of answered calls for the target ICD group.
(HH:MM:SS)
The average waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of answered calls for the target ICD group.
(HH:MM:SS)
2.2.2 Incoming Call Distribution Group Features
Description
Feature Guide 71