Animas OneTouch Ping Owner's Booklet page 235

CHAPTER 6 - TROUBLESHOOTING YOUR ONETOUCH
PUMP DISPLAY
ALARM
CALL SERVICE
No delivery.
XXX-XXXX
Remove battery
to silence
the alarm.
ALARM
AUTO-OFF
No delivery.
No button
presses in last
XX hours.
Confirm
ALARM
EMPTY
CARTRIDGE
No delivery.
Replace
cartridge.
Suspend
Confirm
ALARM
OCCLUSION
DETECTED
No delivery.
Suspend
Confirm
®
METER REMOTE DISPLAY
PUMP ALARM
CALL
CUSTOMER SERVICE
No delivery.
XX-XXXX
Remove pump battery
to silence
the alarm.
PUMP ALARM
AUTO-OFF
No delivery.
No button
presses in last
XX hours.
Confirm
PUMP ALARM
EMPTY
CARTRIDGE
No delivery.
Replace cartridge.
Confirm
PUMP ALARM
OCCLUSION
DETECTED
No delivery.
Confirm
217
PING ™ SYSTEM
INDICATES
There is a problem
with your pump
hardware or software.
All insulin delivery is
currently stopped.
There were no button
presses on your pump
or meter remote within
the allowable Auto-off
time limit (xx hours
in this example) you
set and saved in your
pump. All insulin
delivery is currently
suspended.
The insulin cartridge
in your pump is
empty. All insulin
delivery is currently
stopped.
An occlusion was
detected. All insulin
delivery is currently
stopped.
WHAT TO DO
Press on your pump
to confirm the Alarm and
silence it for the next 30
minutes. Remove your
pump battery to
completely silence the
alarm. Call Customer
Service at 1 877 937-
7867 immediately. To
clear the alarm from your
meter remote, you must
turn the meter remote off
and then back on.
Press on your meter
remote or on your
pump to confirm the
Alarm. Once confirmed,
the No Prime Warning
is triggered.
Press on your meter
remote or on your
pump to confirm the
Alarm. Replace the
insulin cartridge in your
pump. You also have
the option to suspend
insulin delivery from
your pump.
Press on your meter
remote or on your
pump to confirm the
Alarm. You also have
the option to suspend
insulin delivery from
your pump. Disconnect
and re-prime to clear
the occlusion.