Animas OneTouch Ping Owner's Booklet page 203

CHAPTER 2 - ESTABLISHING COMMUNICATION BETWEEN YOUR METER REMOTE AND YOUR PUMP
Troubleshooting RF communication between your meter remote and pump
Certain conditions may cause RF communication between your meter remote and pump to be lost or
interrupted. One situation is when your devices are not within RF range of each other (about 10 feet/3.0
meters). Another condition is dampness from wet clothing. If RF communication is lost, make sure your
devices are within RF range and you have removed any wet clothing. If RF communication problems
continue, you can use the RF test feature on your meter remote to help troubleshoot the problem.
The RF Test feature on your meter remote displays information about the RF connection between your
meter remote and pump. In the event your meter remote indicates repeated communication errors, or
you are having continuing difficulties in using your meter remote to access pump functions, contact
Customer Service at 1 877 937-7867 and be prepared to follow the steps below.
NOTE: The "RF Test" menu option on the RF set-up screen on your meter remote is only available if your
meter remote and pump are paired.
RF Test
If your meter remote and pump are paired, you may troubleshoot the RF connection by checking the RF
channel, and the RF signal strength and quality.
1
Go to RF Test on your meter remote display
Highlight "RF Test" on the RF Set-up screen on your meter remote display.
Then press on your meter remote.
If the devices are not paired, you will be notified on your meter remote
display. If your meter remote and pump are paired, you will see the serial
number of the paired pump on the RF Test screen on your meter remote
display.
2
Start the RF Test from your meter remote
"Start" is highlighted. Press
3
Contact Customer Service for further instructions
Information about the RF channel, and RF signal strength and quality will
appear on the display. Customer Service may use this information to help
resolve problems with RF communication, including manually setting the
RF channel on your meter remote and pump. Press
Menu screen.
on your meter remote to continue with the RF Test.
to return to the Main
185
RF Set-up
RF on/off
RF Channel
Pairing
RF Test
Meter remote display
RF Test
Identifier: Pump
SN: 123456789
RF channel: 1
Start
Meter remote display
RF Test
Identifier: Pump
SN: 123456789
RF channel: 1
RF signal: 3
start
RF quality: 3
Meter remote display