Chapter 6 - Troubleshooting Your Onetouch - Animas OneTouch Ping Owner's Booklet

Glucose management system
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CHAPTER 6 - TROUBLESHOOTING YOUR ONETOUCH

Once you activate RF communication and pair the devices, your meter remote will display additional
special messages. These include messages regarding communication problems between the devices
or if your intended actions might require additional attention.
IMPORTANT: If a message is displayed on your meter remote and is not included in the list that
follows, it may be due to an error specific to your meter remote (see Chapter 10 in Section II, pages
167–170) or a pump related message that appears on both your pump and meter remote displays
(see the list of pump related messages that follows in this chapter, pages 214–218).
System error messages on your meter remote
WARNING
Error 8
System error.
Call Customer
Service.
WARNING
Pairing procedure canceled!
Confirm
WARNING
Pairing procedure failed!
Confirm
INDICATES
There are RF communication
problems between your meter
remote and pump.
Your meter remote was able to
locate an insulin pump but the
pairing procedure was canceled
before it was completed.
Your meter remote was unable to
locate a pump during the pairing
procedure. Your pump may not be
within RF range (approximately
10 feet/3.0 meters), or you may
not have activated the pairing
mode on your pump.
209
®
PING
SYSTEM
WHAT TO DO
Call Customer Service at
1 877 937-7867 for more
information.
Press
to confirm the Warning.
If you would like to pair your meter
remote with the same pump or
another pump, repeat the pairing
procedure.
Press
to confirm the Warning.
Activate the pairing mode on your
pump (see pages 177–180) and
make sure it is within RF range
(approximately 10 feet/3.0 meters)
of your meter remote. Repeat the
steps for pairing your meter remote
with your pump.
6

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