Postage Refill Problems - Pitney Bowes DM1100 Operator's Manual

Postage Refill Problems

Description
Refill operation fails
when IntelliLink®
Control Centre is on
or off the mailing
system
SV62220 Rev. A
DM1100™ Digital Mailing System Operating Guide
Possible Causes
Phone line is not connected to an
analog line or is loose.
Phone cord is damaged.
Problem with the phone line.
You are using the wrong Postage
By Phone® telephone number.
Refill amount exceeds the funds
in your account.
Internal problem with the
IntelliLink® Control Centre.
Solution
Reconnect the phone line to the back of the
IntelliLink® Control Centre.
Check phone cord for damage (cuts or crimps)
and replace if necessary.
Test the main phone outlet and repair if neces-
sary.
Contact the Help Desk for correct number.
Refer to the Pitney Bowes Contact Information
List in this guide for the phone number of the
Help Desk. The Help Desk may also provide
you with a local number to use for Postage By
Phone®.
To change the Postage By Phone® number,
refer to Phone/Network Set Up: PB Phone #
section in Chapter 5 of this guide.
Check your account balance. Refer to the sec-
tion Checking Your Postage By Phone®
Account in Chapter 6 of this guide.
Contact the Help Desk for correct number.
Refer to the Pitney Bowes Contact Information
List in this guide for the phone number of the
Help Desk.
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