Pitney Bowes DM200i series Operator's Manual
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Pitney Bowes DM200i series Operator's Manual

Pitney Bowes DM200i series Operator's Manual

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Download this manual See also: Service Manual & Parts List, User Manual
Digital Mailing System
DM100i and DM200i series
Operator Guide
UK, ROI, Channel Islands &
Isle of Man Version

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Summary of Contents for Pitney Bowes DM200i series

  • Page 1 Digital Mailing System DM100i and DM200i series Operator Guide UK, ROI, Channel Islands & Isle of Man Version...

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 Introduction About Your Digital Mailing System ........1-2 What is IntelliLink™ ............1-3 Postal Requirements ............1-3 Safety ................1-4 Specifications ..............1-6 Chapter 2 Getting to Know Your Machine Machine Features–Front ...........2-2 Control Panel ..............2-4 Machine Features–Rear ............2-6 Chapter 3 Running Mail Before You Begin ...............3-2 Checklist ................3-2...
  • Page 4 Table of Contents Text Messages ..............3-12 What is a Text Message? ......... 3-12 Selecting a Text Message ........3-12 Viewing a Text Message .......... 3-12 Creating a Text Message ......... 3-13 Delete a Text Message ..........3-13 Edit a Text Message ..........3-14 Chapter 4 Normal and Custom Presets What is a Preset? ..............4-2...
  • Page 5 Table of Contents Postal Inspection (mandatory) ........5-6 Postal Rate Update (mandatory) ....... 5-7 Connecting to the Data Centre (other than for Postage) ...5-8 Chapter 6—System Options System Options ..............6-2 Basic Options ..............6-3 Advancing the Date on the Machine ......6-3 Setting the Machine to Today's Date ......
  • Page 6 Table of Contents Chapter 8 Troubleshooting Getting Help ...............8-2 Display Messages .............8-2 Power Problems ..............8-2 Printing Problems ..............8-3 Feeding Problems .............8-4 Display Problems ...............8-4 Problems Adding Postage ..........8-5 Moistening Problems ............8-6 Viewing System Configuration Levels .......8-6 Chapter 9 Supplies and Options Options ................9-2 Moistener ..............
  • Page 7 Table of Contents Chapter 11—Departmental Accounting Overview of the Accounting Feature ......11-2 Turning On Accounting (if purchased) .......11-3 Turning Off Accounting ..........11-3 Creating an Account ..........11-4 Editing an Account/Setting Up Account Passwords ..11-5 Turning On Account Passwords ........11-6 Turning Off Account Passwords ........11-6 Selecting an Account ..........11-7 Displaying Account Totals .........11-7 Clearing an Account ..........11-8...
  • Page 8 Table of Contents SDC570H...
  • Page 9 1 • Introduction This chapter lists the key features of your mailing system, tells you what's in this book, and presents important safety information. About Your Digital Mailing System......1-2 About IntelliLink™..........1-2 Postal Requirements ..........1-3 Safety ..............1-4 Specifications ............1-6 SDC570H...

  • Page 10: About Your Digital Mailing System

    USB communication port for exporting report data to a PC NOTE: Although this guide describes all the features listed above, your DM100i/DM200i Series is a configurable system and availability of the features will depend on your model, options purchased and your country requirements. Inclusion within this guide does not guarantee availability of a particular model or feature within your country.

  • Page 11: What Is Intellilink

    1 • Introduction What is IntelliLink™ Your mailing system takes full advantage of IntelliLink™, your digital gateway to an entire suite of services and information that can move your mail more efficiently and enhance your business performance. IntelliLink™ technology gives you the ability to: Add postage funds conveniently via internal modem You can add funds to your machine electronically via the Postage by Phone...

  • Page 12: Safety

    Safety Follow the normal safety precautions for all office equipment: • Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and/or property damage.
  • Page 13 1 • Introduction • Do not remove covers or defeat safety interlock switches. Covers enclose hazardous parts that should only be accessed by properly trained service personnel. Immediately report to service any damaged or non-functioning components that renders the unit unsafe. •...

  • Page 14: Specifications

    1 • Introduction Specifications Equipment Size of Base Model 215 mm H x 345 mm W x 400 mm D Size of Base Model with Scale 230 mm H x 345 mm W x 400 mm D Size of Base Model with Scale and Moistene 230 mm H x 470 mm W x 400 mm D Stacker: The stacker adds 265mm to the width of the system...

  • Page 15: Meter Specifications

    Postage by Phone Piece Count: Up to 8 digits (nonresettable) All Pitney Bowes postage meters are manufactured in accordance with Postal Authority Standards. This includes ascending register security, which will lock the ascending registers when the first frank takes the most significant digit of the ascending register to 9.
  • Page 16 1 • Introduction Material (see figure below) Minimum Size 127 mm x 76 mm Maximum Size: 381 x 330 mm Minimum Flap Depth: 22 mm Maximum Flap Depth: 76 mm Minimum Thickness: 0.18 mm Maximum Thickness: 9.5 mm Maximum Stack Height for Mail: 60 mm IMPORTANT: For best results, always make sure your material conforms to our published specifications.
  • Page 17 2 • Getting to Know Your System In this chapter you'll find out where everything is and what it does. Machine Features–Front ........2-2 Control Panel ............2-4 Machine Features–Rear ........2-6 SDC570H...

  • Page 18: Machine Features-Front

    2 • Getting to Know Your System Machine Features–Front NOTES: • Some models have a smaller weighing platform and do not have the storage drawer. • The moistener is an option on certain models only. SDC570H...

  • Page 19: Control Panel

    2 • Getting to Know Your System 1. Control Panel—allows you to enter and setup information on your machine. 2. Top Cover—opens up to allow replacement of the ink cartridge. See Chapter 7, Maintenance for instructions. 3. Weighing Platform—allows you to weigh and calculate postage of a mail piece based on the service selected.
  • Page 20 2 • Getting to Know Your System Control Panel 1. Screen Selection Keys—allows you to select a line (one key for each line) on the operator display. Whenever the left arrow (◄) occupies the first position in one of the display lines, you may press the corresponding Screen Selection key to select that line.
  • Page 21 2 • Getting to Know Your System 6. Alpha/Numeric Keypad—allows you to type in numbers and letters for account names, values and other information. See Appendix A, How to Enter Text for more information. 7. Feature Keys—allows you quick access to the most common features on the system.

  • Page 22: Machine Features-Rear

    2 • Getting to Know Your System Machine Features—Rear 1. Phone Connector—allows you to connect an analogue phone line, such as one a Fax machine uses. The connector accepts a standard phone plug (supplied). When your system is connected to an analogue phone line, you can add postage any time by pressing Add Postage and following the prompts.
  • Page 23 3 • Running Mail This chapter explains how to run mail, your printing options, and using the optional weighing platform. Before You Begin ..........3-2 Checklist ...............3-2 Home Screen............3-2 Selecting Postage ..........3-3 Using the Weighing Platform......3-3 Entering Weight Manually ......3-4 Keying in the Postage Directly .......3-4 Miscellaneous Payments ......3-4 Parcelforce FrankPay ........3-4...

  • Page 24: Before You Begin

    3 • Running Mail Before You Begin Before you run mail on your system, review the Checklist, Home Screen, and Applying Postage sections below and on the next page. Checklist • Make sure your mailing system is plugged into a properly grounded power receptacle.

  • Page 25: Selecting Postage

    3 • Running Mail Selecting Postage There are several ways you can select postage using your mailing system: • Place the mail piece on the integrated weighing platform and have the system calculate the weight and then the postage amount using the system's internal rating feature. •...

  • Page 26: Entering Weight Manually

    3 • Running Mail Entering Weight Manually This procedure is used when you already know the weight of a mail piece and you are not using an integrated weighing platform. 1. Press Weigh/Rate. 2. Select “Enter manual weight”. 3. Select “Change to g/kg” to switch between entering the weight in grammes or kilogrammes, as required.

  • Page 27: Differential Weighing

    3 • Running Mail Differential Weighing Differential weighing is an option that is available on certain models in the DM100 series only. It allows you to process mixed mail using the attached platform (scale). Put a number of pieces of mail onto the scale. The system calculates the postage for each piece of mail you remove from the scale automatically.

  • Page 28: Selecting An Account To Track Postage

    3 • Running Mail Selecting an Account to Track Postage You can select an account to track postage if the departmental accounting feature is available on your machine and is turned on. Departmental accounting may not be available on some models. See Chapter 11, Departmental Accounts, for information on setting up this feature.

  • Page 29: Checking And Clearing The Batch Count

    3 • Running Mail Checking and Clearing the Batch Count You can view the accumulated postage value and piece count information from the batch register and print this for your records. You can also clear or reset the batch count to zero. Checking the Batch Count 1.

  • Page 30: Printing Mail

    3 • Running Mail Printing Mail To apply postage to large items of mail and parcels that can't be run through the machine, use the optional tape sheets. Feed the tape sheets into the machine the same way you would feed an envelope. After printing, apply the postage tape sheets to the mail piece or parcel in the proper location.

  • Page 31: Printing Options

    3 • Running Mail IMPORTANT: Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority. If you notice missing lines in the print as shown in the illustrations below, perform a printhead purge as described on page 7-11 of this guide.

  • Page 32: Printing Date And Time On Incoming Mail

    3 • Running Mail Bypass Printing and Seal the Envelope Only (if a moistener is available) If using the moistener, you can set up your mailing system to seal envelopes without printing a digital meter stamp on them. 1. Press Print Menu. 2.

  • Page 33: Printing Envelope Messaging, Date And Time On Incoming Mail

    3 • Running Mail Printing Envelope Messaging, Date and Time on Incoming Mail You can set up your mailing system to print Envelope Messaging, the date and time on incoming pieces of mail. This feature is only available on certain models in the DM100 series. 1.

  • Page 34: Text Messages

    3 • Running Mail Text Messages Text Messages are only available on certain models in the DM100 series. What is a Text Message? A Text Message is a user defined message typed in via the machine’s keyboard that can be printed on your digital meter stamp. It can be up to 5 lines, each of 20 alpha/numeric characters and prints in a position to the left of the meter stamp.

  • Page 35: Creating A Text Message

    3 • Running Mail Creating a new Text Message 1. From the Home Screen, press Page Down once. 2. Select "TEXT", then "Create a Text Msg.". 3. Accept the warning regarding the use of Text Messages. 4. Select “Start” and enter your first line of text. It can be up to 20 alpha/numeric characters long.

  • Page 36: Edit A Text Message

    3 • Running Mail Edit a Text Message 1. Press Page Down. 2. Select “TEXT”, then Page Down, then "Edit a Text Msg.". The display lists all messages created on your system. 3. Press Page Down to see additional choices (if available). 4.
  • Page 37 4 • Normal and Custom Presets This chapter discusses the Normal and Custom Presets feature available on your machine. What is a Preset? ..........4-2 Normal Preset ............4-3 Selecting the Normal Preset ......4-3 Viewing the Normal Preset......4-3 Defining New Values for Normal Preset ..4-3 Custom Presets ...........4-4 Selecting a Custom Preset ......4-4 Viewing a Custom Preset .......4-4...

  • Page 38: What Is A Preset

    4 • Normal and Custom Presets What is a Preset? A preset is a setting you can call up at the touch of a button that holds the class of mail, Envelope Messaging, account number, etc. within your machine. Your system has a "normal" preset (stores the settings you use most often) which is accessed by pressing Normal Preset.

  • Page 39: Normal Preset

    4 • Normal and Custom Presets Normal Preset Selecting the Normal Preset The Normal Preset can be selected by simply pressing Normal Preset. The system will always set itself to the Normal Preset values when power is turned on. Viewing the Normal Preset 1.

  • Page 40: Custom Presets

    4 • Normal and Custom Presets Custom Presets Your system can store up to 5 custom presets. Press Custom Presets to access the Custom Preset menu: Selecting a Custom Preset 1. Press Custom Presets. 2. Select "Select Preset". The display lists all presets created on your system.

  • Page 41: Defining A New Custom Preset

    4 • Normal and Custom Presets Defining a New Custom Preset To define (create) a new Custom Preset: 1. Establish the proper settings on the machine (such as No Graphic Ad, a particular class of mail, a specific account, etc.) that you want the preset to contain.

  • Page 42: Editing A Custom Preset Name

    4 • Normal and Custom Presets Editing a Custom Preset Name You may change the name of a preset if you want. 1. Press Custom Presets. 2. Press Page Down and select "Edit Preset Name". 3. The display lists all the Custom Presets. Select the preset you want to edit.
  • Page 43 5 • Adding Postage/Connecting to Data Centre This chapter explains how to add postage to your system using the Postage by Phone Service and ® connecting to the Data Centre. Adding Postage ............5-2 Connection Using PC Meter Connect or Phone? .5-2 Connecting your System Using PC Meter Connect ..............5-2 Connecting Your System to...

  • Page 44: Adding Postage

    PC Meter Connect software installed. Connection Using PC Meter Connect or Phone? Your Mailing System can connect to Pitney Bowes systems via your PC's exisiting internet connection using PC Meter Connect software instead of an analogue telephone line.

  • Page 45: Connecting Your System To An Analogue Phone Line

    5 • Adding Postage/Connecting to Data Centre Connecting Your System to an Analogue Phone Line Plug the telephone line (supplied) into the connector on the back of the machine (see the figure below). Remember to use an analogue phone line (your FAX machine is usually connected to one). Plug phone line in here Checking Funds (Postage) Available in Machine 1.

  • Page 46: Checking Your Postage By Phone® Account Balance

    5 • Adding Postage/Connecting to Data Centre Checking Your Postage by Phone® Account Balance You can check your Postage by Phone® account balance at any time, as long as your system is connected to an analogue phone line. 1. Press Add Postage. 2.

  • Page 47: Printing A Funds (Postage) Report

    5 • Adding Postage/Connecting to Data Centre Printing a Funds (Postage) Report A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine. 1. Press Funds. 2. Press Page Down to the third screen. 3.

  • Page 48: System Update

    5 • Adding Postage/Connecting to Data Centre System Update If there has been a feature enhancement or other non-essential update to the software that runs your machine, you will be notified that a system update is available. Graphic Ads/Postal Inscriptions If there are new postal inscriptions or ads that you ordered available, you will be notified that you can perform a download to obtain these.

  • Page 49: Postal Rate Update (Mandatory)

    5 • Adding Postage/Connecting to Data Centre Postal Rate Update (mandatory) Postal rates change periodically as defined by your Postal Authority. If new rates are available, you can download them quickly and easily directly from the Data Centre. The new rates are normally available for download at least 7 days before the effective date.

  • Page 50: Connecting To The Data Centre (Other Than For Postage)

    5 • Adding Postage/Connecting to Data Centre Connecting to the Data Centre (other than for Postage) If you need to connect to the Data Centre for purposes other than adding or checking postage, follow these steps. NOTE: Machine must be connected to PC Meter connect (if available) or an analogue phone line.
  • Page 51 6 • System Options This chapter presents system options you can setup or modify, such as setting time, date, passwords, warnings, etc. System Options ............6-2 Basic Options ............6-3 Advancing the Date on the Machine ....6-3 Setting the Machine to Today's Date ....6-3 Adjusting the Contrast of the Display .....6-3 Turning Features On and Off ......6-4 Setting the Time, Timeouts and...

  • Page 52: Basic Options

    6 • System Options System Options System options allow you to customise the machine settings for the way you run your mail and add security to those features that are sensitive to your organisation. Because of the many options available, the options are categorised into "Basic" and "Advanced". Basic options include: •...

  • Page 53: Setting The Machine To Today's Date

    6 • System Options Basic Options Advancing the Date on the Machine NOTE: You can only advance the date for your mail, you can never “backdate” mail to a date prior to the current date. 1. Press Options. 2. Select “Advance the date”. 3.

  • Page 54: Turning Features On And Off

    6 • System Options Turning Features (Already Purchased) On and Off You can turn on and off features that you have already purchased and downloaded into your machine. For turning on or off the scale (if purchased), see Setting Scale Options later in this chapter. 1.

  • Page 55: Setting The Time, Timeouts And Auto Date Advance

    6 • System Options Setting the Time, Timeouts and Auto Date Advance You can change the system time, set for daylight savings time, change the time at which your system advances the date to the next day, and set the amount of time your system can remain inactive before reverting to the normal preset values.
  • Page 56 6 • System Options Setting Auto Date Advance Your system automatically advances the date at a time you specify. The date advance time is factory set to 00:00 (midnight). If your mail is picked up at a certain time each day, you can set the system to advance the date at the mail pickup time.
  • Page 57 6 • System Options Correct Drift Sometimes, the time on the machine may need to be corrected due to internal drift or the activation of Daylight Saving Time. 1. Press Options. 2. Press Page Down. 3. Select "Time and Timeouts". 4.

  • Page 58: Setting Postage Values Funds Warnings

    6 • System Options Setting Postage Values (Funds Warnings) You can specify values so that when your postage funds drop below a certain level, or if you try to enter a high postage value for a piece of mail, the system displays a warning. Setting the High Value Warning (applicable to ROI, Channel Islands and Isle of Man only) You can have the system warn you when you manually key in a...

  • Page 59: Changing The Lock Code And Password

    6 • System Options Changing the Lock Code and Password Setting/Disabling the Lock Code The Lock Code prevents unauthorised access to your mailing system after the machine has entered sleep mode or it is in a "soft" power- down mode (by pressing the Lock/Power key on upper right corner of the control panel).
  • Page 60 6 • System Options Setting/Disabling the Supervisor Password The supervisor password prevents unauthorised access to the account setup procedures. 1. Press Options. 2. Press Page Down twice. 3. Select "LockCode/Passwords". 4. Select "Supervisor Password". Enter a 4-digit code, this becomes your supervisor password. You are asked to confirm the code.

  • Page 61: Setting Scale Options

    6 • System Options Setting Scale Options There are several options you can set with your scale such as zeroing the weight on the scale, turning the scale on/off and saving/ changing class when weight changes on your scale. The scale options are accessed by pressing the selection key next to the SCALE: line at the Home screen.
  • Page 62 6 • System Options View Imperial Weight This function will not be available in all countries. You may view the weight currently displayed on the scale in pounds and ounces. 1. At the Home screen, press the selection key next to SCALE:. 2.

  • Page 63: Connecting To Data Centre

    6 • System Options Connecting to Data Centre You can modify the phone connection settings on your machine, from basic settings (dial prefix, etc.) to advanced settings such as user ID, password, and server IP address. The Data Centre menu choices are: •...
  • Page 64 6 • System Options Phone Parameters This menu option allows you to modify the phone connection settings on your machine (dial prefix, etc.) Selecting Tone/Pulse Use this to tell the system whether your exchange requires tone or pulse dialling. NOTE: In the UK and ROI almost all exchanges are now equipped to handle tone dialling.
  • Page 65 6 • System Options Change Postage by Phone (PbP) Number Use this if you need to change the number for Postage by Phone but only if you are directed to by a representative of your machine supplier 1. Press Options. 2.
  • Page 66 6 • System Options Distributor Values This option allows you to modify the phone connection parameters that your machine uses to call to the Data Centre. A brief description of each parameter is provided on the next page. CAUTION: Do not change these parameters unless directed to do so by a representative of your machine supplier.
  • Page 67 6 • System Options Account and User ID This is the account number and the user ID that your system uses to dial into the internet service provider (ISP) that allows you to connect to the Data Centre. Global Password This is the password your system uses to dial into your internet service provider.

  • Page 68: Advanced Options

    6 • System Options Advanced Options Advanced options allow you access to features that are used very infrequently such as meter withdrawal, etc. The Advanced Feature menu includes: • Maintenance Mode (refer to Chapter 7, Maintenance for information on this option) •...
  • Page 69 7 • Maintenance This chapter explains how to maintain your mailing system. Replacing the Ink Cartridge/Printhead....7-2 Filling the Optional Moistener .......7-6 Maintaining the Optional Moistener .....7-7 Removing the Moistener Brush ......7-7 Removing the Holder and Wick .....7-9 Running Print Tests ..........7-10 Test Print ............7-10 Purge ............

  • Page 70: Replacing The Ink Cartridge/Printhead

    7 • Maintenance Replacing the Ink Cartridge/Printhead IMPORTANT INFORMATION Pitney Bowes recommends that you only use genuine replacement ink cartridges that are available from Pitney Bowes. If alternative catridges or refills are obtained, the ink used must be approved by your Postal Authority.
  • Page 71 7 • Maintenance Replacing the Ink Cartridge/Printhead (continued) 4. Flip open the ink cartridge guard. Ink Cartridge Guard 5. Lift up and remove old ink cartridge. NOTE: If you are NOT changing the printhead, skip to Step 6. If you have been directed by a representative of your machine supplier to change the Print Head, continue with step 5A below.
  • Page 72 7 • Maintenance Replacing the Ink Cartridge/Printhead (continued) 5C. Remove the protective tape from the bottom of the printhead. 5D. Squeeze the two grey tabs on either side of the new printhead and slightly angle the printhead while sliding it back into its holder.
  • Page 73 7 • Maintenance Replacing the Ink Cartridge/Printhead (continued) 6. Remove the tape from the bottom of the new ink cartridge. 7. Lower the ink cartridge into the cavity. The ridges on either side of the cartridge will slide into the grooves. Groove Ridge Ridge...
  • Page 74 7 • Maintenance Filling the Moistener (if fitted) Refer to the following procedure to refill the moistener. 1. Check the moistener tank to see how much sealing solution is left. Fill Here Check Level Here 2. Add enough sealing solution or water to bring the sealant level up to the bottom of the fill hole.

  • Page 75: Removing The Moistener Brush

    7 • Maintenance Maintaining the Moistener (if fitted) If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If seal quality doesn't improve after cleaning, you can replace the moistener brush or wick as needed.
  • Page 76 7 • Maintenance Removing the Moistener Brush (continued) 5. Clean the brush in plain water, and rinse thoroughly. 6. Position the brush as shown so its bottom edge is under the mounting tabs. 7. Slide the brush back towards the rear of the moistener.

  • Page 77: Removing The Holder And Wick

    7 • Maintenance Removing the Holder and Wick 1. Pull up and remove Holder the holder and wick from the moistener as shown. Wick 2. Separate the wick from its metal holder. Clean the wick in plain water, and rinse thoroughly.

  • Page 78: Running Print Tests

    7 • Maintenance Running Print Tests The system has several tests that let you check print performance and help you determine printing problems: Test Print The test print allows you to print a test pattern to see if the printhead is functioning properly and has no blocked printing jets.

  • Page 79: Purge

    7 • Maintenance Purge This function allows you to purge the printheads in an effort to fix a printing problem. IMPORTANT: Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority. If you notice missing lines in the print as shown in the illustrations below, perform a printhead purge as described below.

  • Page 80: Replacement

    7 • Maintenance 7. You have a choice of 4 purges to use. Normally selecting "Purge A" is sufficient to purge the system, unless directed by a representative of your machine supplier to do otherwise. 8. The system executes a purge. This may take a few moments. When finished, you return to the Purge screen.
  • Page 81 8 • Troubleshooting This chapter explains how to troubleshoot your mailing system. Getting Help............8-2 Display Messages ..........8-2 Power Problems ...........8-2 Printing Problems ..........8-3 Feeding Problems ..........8-4 Display Problems..........8-4 Problems Adding Postage ........8-5 Moistening Problems ..........8-6 Viewing System Configuration Levels ....8-6 SDC570H...

  • Page 82: Getting Help

    8 • Troubleshooting Getting Help Please read the troubleshooting information in this chapter. In many cases, it can help you resolve the problem. You can often restore normal operation by turning your system off and then back on. If you still cannot resolve the problem, call your machine supplier for help.

  • Page 83: Printing Problems

    8 • Troubleshooting Printing Problems Machine won't print Machine is in seal-only mode This mode disables printing. Press Home to return to Home screen and resume printing. Digital meter stamp is incomplete or streaked; poor print quality Print nozzles clogged IMPORTANT: Always ensure that your prints are clear and complete.

  • Page 84: Feeding Problems

    8 • Troubleshooting Feeding Problems Clearing a stalled envelope 1. Rotate transport release lever clockwise to the "released" position. 2. Carefully pull envelope out from right. 3. Make sure deck is clear of paper fragments. 4. Rotate transport release lever anticlockwise to the "home" position.

  • Page 85: Problems Adding Postage

    8 • Troubleshooting Problems Adding Postage The display shows a series of messages during the adding postage process Normal The machine is designed to display the progress of the postage refill. If the procedure fails for any reason, the display tells you why. Make the necessary corrections.

  • Page 86: Moistening Problems

    8 • Troubleshooting Moistening Problems (if moistener is fitted) Envelopes don't seal Incorrect feeding Make sure you slide the envelope flap under the blue edge of the feed deck. If you don't, the moistener can't wet the flap. Low sealant level Check the sight glass on the left side of the moistener tank.

  • Page 87: Options

    9 • Supplies and Options This chapter explains how to order supplies and accessories for your digital mailing system. It also tells you a little about options that can help you get the most value from your equipment Options ..............9-2 Moistener ............9-2 Postal Advertisements (Ads) ......9-2 Departmental Accounting .......9-2...

  • Page 88: Options

    Contact details are given on the rear page of this guide and/or on a 'sticker' applied to the machine. IMPORTANT INFORMATION Pitney Bowes recommends that you only use genuine replacement ink cartridges that are available from Pitney Bowes. If alternative catridges or refills are obtained, the ink used must be approved by your Postal Authority.
  • Page 89 10 • Reports This chapter explains how to take advantage of the reports feature of your system. Overview of Reports ...........10-2 Printable Reports ..........10-2 Add Postage Report ........10-2 Single Account Report .........10-3 Multi-Account Summary Report ....10-3 Register (Funds) Report ......10-4 Configuration Report ........10-4 Error Report ..........10-5 Rates Summary Report .......10-5...

  • Page 90: Overview Of Reports

    10 • Reports Overview of Reports Your system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. You can print these reports directly from your machine on an envelope or tape sheet.

  • Page 91: Single Account Report

    10 • Reports Single Account Report This report provides the postage history for a single account (if the Departmental Accounting feature is set up on your system). 1. Press Reports. 2. Select "Printable report". 3. Select "Single Account Rpt". 4. Key in an account. 5.

  • Page 92: Register (Funds) Report

    10 • Reports Register Report (Funds Report) This report lists the postage used, postage available, pieces processed, and other information about your machine usage. 1. Press Reports. 2. Select "Printable report". 3. Select "Register Report". 4. When prompted, insert tape sheet or envelope into machine. The report is printed and you return back to the Printable reports menu.

  • Page 93: Error Report

    10 • Reports Error Report This report provides a history of error codes that your machine has encountered. 1. Press Reports. 2. Select "Printable report". 3. Select "Error Report". 4. When prompted, insert tape sheet or envelope into machine. The report is printed and you return back to the Printable reports menu.
  • Page 94 10 • Reports 10-6 SDC570H...
  • Page 95 11 • Departmental Accounting This chapter explains how to take advantage of the optional accounting feature of the system. Overview of the Accounting Feature....11-2 Turning On Accounting (if purchased) ....11-3 Turning Off Accounting ........11-3 Creating an Account ........... 11-4 Editing an Account/Setting Up Account Passwords ...........

  • Page 96: Chapter 11-Departmental Accounting

    11 • Departmental Accounting Overview of the Accounting Feature If your model has the departmental accounting feature, you can setup your system to track postage costs incurred by individuals or departments in your organisation (e.g., Engineering, Sales, etc.). The number of accounts available on your system is based on the amount purchased or supplied with your model.

  • Page 97: Turning On Accounting (If Purchased)

    11 • Departmental Accounting Turning On Accounting (if available) 1. At the home screen, press Options. 2. Press Page Down and select "Turn items ON/OFF". 3. Select "Accounting". 4. Select "Turn Accounting ON". 5. You return to the Home screen with “Select an Account” displayed.

  • Page 98: Creating An Account

    11 • Departmental Accounting Creating an Account You need to create an account before you can use the departmental accounting feature to track postage. 1. From Home screen, press the selection key next to “ACCT” or “Select an Account” to display the Accounts menu. 2.

  • Page 99: Editing An Account/Setting Up Account Passwords

    11 • Departmental Accounting Editing an Account/Setting Up Account Passwords You can edit an account name and establish passwords for each account if you wish. 1. From Home screen, press the selection key next to “ACCT” or “Select an Account” to display the Accounts menu. 2.

  • Page 100: Turning On Account Passwords

    11 • Departmental Accounting Turning On Account Passwords You can turn on the requirement for all operators to enter passwords (if passwords are set up) when choosing an account. NOTES: • The Supervisor Password must be turned on before you can use this feature.

  • Page 101: Selecting An Account

    11 • Departmental Accounting Selecting an Account You can select an account to track postage if the optional departmental accounting feature has been bought and turned on. 1. From Home screen, press the selection key next to “ACCT” or “Select an Account” to display the Accounts menu. 2.

  • Page 102: Clearing An Account

    11 • Departmental Accounting Clearing an Account You can clear the postage totals on an account when necessary. CAUTION: Make sure your really want to clear an account. Once you do, the account information is gone forever. 1. From Home screen, press the selection key next to “ACCT” or “Select an Account”...

  • Page 103: Clearing All Accounts

    11 • Departmental Accounting Clearing All Accounts You can clear the postage totals on all accounts (for example, at the beginning of a new fiscal year) with this option. CAUTION: Make sure your really want to clear all your accounts. Once you do, the account information is gone forever.

  • Page 104: Deleting An Account

    11 • Departmental Accounting Deleting an Account You can delete an account and remove it and its contents from the system. CAUTION: Make sure your really want to delete an account. Once you do, the account information is gone forever. 1.

  • Page 105: Appendix A-How To Enter Text

    Appendix A • How to Enter Text When is Text Entry Used? Text is entered for these functions: • International mail (selecting a country) • Entering Postal Codes • Naming a Custom Preset • Naming an Account (with optional Departmental Accounting) •...

  • Page 106: Special Characters

    Appendix A • How to Enter Text Special Characters Special characters are accessed by repeatedly pressing the “1” key. Special characters include: Symbol Name Comma & Ampersand Asterisk Period Colon £, €, etc. Currency symbol* Minus sign (dash) Question mark Forward slash Backward slash Open parenthesis...

  • Page 107: Glossary

    Glossary Account—A department (e.g., “Human Resources”) to which postage is charged. Your machine may allow you to set up and choose a number of different accounts. You can assign a unique name to each. The machine stores the total postage used and the number of mail pieces processed for each account.
  • Page 108 Glossary Graphic Ad (Advertisement)—An advertising message that appears next to the machine's digital meter stamp. You can choose from a range of standard and custom Graphic Ads. See Chapter 9, Supplies/Options for ordering. Home Screen—The machine display that shows your current selections.
  • Page 110 Harlow, Essex, CM19 5BD, UK www.pitneybowes.co.uk PB Form SDC570H RevB (3-12) © Pitney Bowes Limited, 2012 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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