Pitney Bowes DM1100 Operator's Manual page 146

10 • Troubleshooting
Printing Problems
Description
Digital indicia imprint
is streaked or
incomplete; poor
print quality:
Digital indicia imprint
smudges after
changing printhead.
Low ink warning
does not display, but
system does not
print.
Paper in transport.
Misfeed.
Skew occurred.
10-16
Possible Causes
The printer nozzle requires main-
tenance.
You need to change the print-
head..
Envelope or tape is contacting the
printhead.
• The ink nozzle may be
clogged.
• Ink supply system drained
back into cartridge.
• Defective printhead.
Transport sensor may be blocked,
or dust is present on sensor.
• Piece of mail may have fed
incorrectly into system.
• Thickness adjustment knob is
at incorrect setting.
• Piece of mail may have been
slanted or tilted.
• Thickness adjustment knob is
at incorrect setting.
• Light mail/postcard selection
knob is at incorrect setting.
Solution
Clean the printer nozzle and run a test print as
described in Chapter 10 in this guide.
If you have already cleaned the printer nozzle
and this fails to correct the problem, you need
to change the printhead.
Refer to the Changing the Printhead section in
Chapter 10.
• Reinstall the printhead. Be sure it is prop-
erly seated in position.
• Check the mail path for foriegn objects or
dust and remove, if present.
• Clean print nozzle several times.
• Print test pattern.
• If print quality does not improve call for ser-
vice
• Lift the cover and remove the piece of mail
from the mail path.
• Clean dust off of sensor.
• Adjust the setting of the thickness adjust-
ment knob.
• Check all mail in the stacker to make sure
postage has printed. If digital indicia is
missing, run a piece of mail through again.
• Check all mail in the stacker to make sure
postage has printed.
• Adjust the setting of the light mail/postcard
selection knob.
SV62220 Rev. A