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SPECIFICATIONS
14.6 Troubleshooting "Name Timeout" problems
"Name Timeout" errors are difficult to troubleshoot. They can be caused by various issues, ranging from incorrect
settings in the MFC-‐101, to faulty cables, to product damage. Every Axe-‐Fx and MFC-‐101 are tested at the factory
for proper communication and operation of all ports. If you encounter a name timeout problem, we will work with
you to resolve the issue.
First, check to be sure that all cables are seated properly.
Confirm that you have the correct port and Axe-‐Fx mode selected in the MFC -‐101. See Chapter 3 of this manual
for BASIC SETTINGS.
If the problem persists, try a different cable. If you are using a 5-‐pin MIDI cable, the name timeout may indicate an
inferior cable, wired on only three pins. Likewise for a 7-‐pin cable, which maybe wired on only five pins. Cables can
also be defective (yes, even brand-‐new ones). If you're using an Ethernet or EtherCON cable, make sure it's not a
crossover type. One of the real problems with damaged cables is that they can also cause damage to your Axe-‐Fx II
or MFC-‐101.
Note: if your Internet/EtherCON port is not working, you may still be able to use the Axe-‐Fx and MFC-‐101 together
over 7-‐pin or 5-‐pin MIDI with either phantom power or by connecting the supplied AC adapter directly to the MFC-‐
101.
If trouble persists, your Axe-‐Fx II probably requires service. Port damage can be caused by faulty cables,
connecting/disconnecting carelessly/with power on, inserting the wrong type of cable in your Axe-‐Fx II MFC port,
connecting it to a hub/router, or a number of other mishaps.
If you've gone through all of the above options and you still encounter a name timeout problem, please contact us
via http://support.fractalaudio.com. Let us know what you've already tried and we will help arrange service.
14.7 Recovering from "Error 14"
Error 14 is a rare occurrence that happens during failed firmware updates. Once your unit gets stuck in error 14
status you will need to perform the firmware update before the unit times out and reverts to error 14. Contrary to
what your "MIDI instincts" might suggest, the solution when this happens is to speed up the transfer of the
firmware update. Finding the right balance can be tough—it needs to be fast enough to beat the clock, but not so
fast that the data cannot be processed.
We're happy to help handle this issue in our service center if you can't recover. Contact us via
http://support.fractalaudio.com.
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Fractal Audio Systems MFC-‐101 Manual
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