Error Messages - VKI Technologies Eccellenza cafe Service Manual

Error Messages

MESSAGE DISPLAYED
Brewer Error
Brewer Home Error.
Press Start to find home
Button Error
Call Key Operator
Can Communic. Error
Change Printer Paper
Check Water Level Probes
Cup Tray Overflow Error
Expansion Board Error
Factory Data Error
August 5, 2013
CAUSE
An error has been detected
with the brewer.
The brewer is not in the
home or starting position.
An error has been detected
with one of the interior
buttons.
The cashbox in the changer
unit is full (more than $220).
A communication error is
present between the control
board and expansion board.
The paper roll is spent.
The water tank is overfilling.
The cup tray on the front of
the door has overfilled.
An error has been detected
with the expansion board.
The Factory Settings file you
are transferring is corrupt.
Eccellenza Café – Service Manual
POSSIBLE REMEDIES
• Verify the brewer motor wiring.
• The brewer may be jammed. Repair or
replace the brewer.
• The brewer motor may be jammed.
Repair or replace the brewer motor.
• Press "
" (the
START TEXT BOX
the screen) to cycle the brewer.
• The home switch may be defective or
needs to be re-adjusted or cleaned.
• An electrical connection to the brewer
home switch is faulty.
• The brewer brake may not be working
properly. Clean the brake or replace the
brewer motor.
• An interior button may be stuck in the
pressed position. Try to loosen the jammed
button.
• Firmware for the Eccellenza Café may
have been mistakenly downloaded into the
Eccellenza Express.
• Empty the cashbox and reset the Key
Operator message.
• Verify wiring connections to the expansion
board, control board, and LCD display.
• The expansion board may need to be
replaced.
• Replace the paper roll.
• Clean the water level probes.
• The water temperature may be too high
– lower the temperature.
• Inlet valve may be leaking – replace inlet
valve.
• Remove and empty the contents of the
cup tray.
• Inspect the machine for a leaking outlet
valve.
• Verify the wiring connections to the
expansion display.
• Replace the expansion board.
• Get an updated Factory Settings file and
load it into the machine.
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