Error Messages - VKI Technologies Eccellenza Pod Operation Manual

Eccellenza Pod

Error Messages

MESSAGE DISPLAYED
Beverage Unavailable
Brewer Error
Brewer Home Error.
Button(s) Error
Call Key Operator
Empty Waste Bin
Fill Powder 1
Fill Powder 2
Heating Water
Insert Waste Bin
Insert Powder 1
Insert Powder 2
Keypad
Not Connected
Overflow Error
32
CAUSE
A beverage cannot be
dispensed.
An error has been detected
with the brewer.
The brewer is not in the
home or starting position.
An error has been detected
with one of the selection
buttons.
The cashbox may be full.
Waste bin may be full.
Powder 1 dispenser is low
and requires refilling.
Powder 2 dispenser is low
and requires refilling.
Water inside the hot water
tank is heating.
The waste bin is missing.
Powder 1 hopper is missing.
Powder 2 hopper is missing.
The keypad is not being
detected.
A water overflow has been
detected.
POSSIBLE REMEDIES
• Make sure the waste bin is installed.
• Make sure both of the powder hoppers
are installed.
• Verify the brewer motor wiring.
• The brewer may be jammed. Repair or
replace the brewer.
• Press " 
" ( ) to cycle the brewer.
START
• Reboot the machine (power off and on).
• The brewer may be jammed. Repair or
replace the brewer.
• An electrical connection to the brewer
home switch is faulty.
• The front selection panel may need to
be replaced.
• Empty the cashbox and reset the
Cashbox Total Counter
• Empty the contents of the waste bin.
• Reset the "Waste Bin" counter.
• Refill the dispenser for powder 1.
• Reset the "Refill" message for the
Powder 1 dispenser.
• Refill the dispenser for powder 2.
• Reset the "Refill" message for the
Powder 2 dispenser.
• Normal operating message and does
not indicate an error.
• Install the waste bin.
• Install the powder 1 hopper.
• Install the powder 2 hopper.
• Check the wiring to the keypad.
• Empty and dry the overflow/cup tray.
• Verify the water level probe adjustment.
They may be set too high allowing too
much water into the tank.
• Water level probes may need to be
cleaned.
• Inlet valve may be leaking, constantly
allowing water to enter the tank. Replace
the inlet valve.
• Water in the tank may be boiling. Lower
the water temperature setting.
Operation Manual