Chapter 5: About Forwarding Calls; Send All Calls; Forwarding Calls - Avaya one-X 9640 User Manual

Chapter 5: About forwarding calls

You can forward your incoming calls to another number or to voice mail. If call forwarding is turned on, a
Forwarding icon appears on the top line of your display screen. When the Forward button light is on, one
or more of the forwarding features are active. The forwarding features available on your phone depend
on the options your system administrator has set. For more information about the options available on
your extension, contact your system administrator.

Send All Calls

About this task
When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefined
coverage number, typically your voicemail. Incoming calls ring once at your extension and then
go directly to a number which is set by your system administrator. If the SAC feature is
administered on your phone, a Send All softkey appears on the Phone screen for idle calls.
You can also turn Send All Calls on or off by using the telephone Features list.
Procedure
1. Press Forward to access the main Forwarding menu.
2. Select Send All Calls.
3. Press Select or OK to turn Send All Calls on or off.

Forwarding calls

About this task
Your phone might have several forwarding features.You can either set a number to forward
calls, or turn off call forwarding if the feature is already on. The features are also listed on the
Forwarding features menu.
Procedure
1. Press Forward to access the main Forwarding menu.
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Avaya one-X Deskphone SIP 9640, 9640G IP Telephone User Guide March 2012 43