The Error Screen; Figure 8.1. Error Code Page; Table 8.10. Troubleshooting Matrix. Remote Management With Solution; Table 8.11. Troubleshooting Matrix. Forgot Password With Solution - Tandberg Data StorageLoader Installation And User Manual

PROBLEM SOLUTION
Remote Management Interface (RMI)
The unit does not
respond on the
RMI

Table 8.10. Troubleshooting Matrix. Remote Management with Solution.

PROBLEM SOLUTION
Forgot password
Forgot password • The RMI password can be cleared from the front panel interface.
on RMI
Forgot password • Look up the RMI IP address from the front panel menu (view data menu).
on Front Panel
• Connect the RMI interface and perform a memory dump of the loader (see user
Interface (FPI)
and installation guide for details).
• Send the memdump to your Service representative. The FPI password can be
decoded from the memdump by using a special SW.
• Contact your service representative if the RMI password is forgotten.

Table 8.11. Troubleshooting Matrix. Forgot Password with Solution.

8.6. The Error Screen

When the StorageLoader detects an error condition, the amber Fault LED is illuminated and one of the
error screens appears on the front panel. Figure 8.1 illustrates how the StorageLoader reports error
conditions on the front panel display.

Figure 8.1. Error Code Page.

The top line shows an Error code in the following format: "XXXX-YYRRVV", where XXXX is the error
number, YY is the internal loader error code, and RRVV is the FW revision numbers. RR is the major
revision and VV is the minor revision.
The next two lines give more detailed error information. There are two option buttons, "Details" and
"Actions". Pressing the "Details" button gives access to a multi-page error description text.
Pressing "Action" gives access to a set of actions that can be taken to recover from the error. An
example of pressing "Details" and continuing with pressing "More" is shown in Figure 8.2 and
Figure 8.3.
70
• Verify that the Ethernet cable is connected to the correct hub.
• Verify the Ethernet settings via the front panel. See Chapter 5. Remote
Management for details.
• Reboot the loader by issuing a system reset. Wait at least 30 seconds for the
RMI to initialize.
• Power cycle the loader by turning off and on the main power switch on the rear
of the loader. Wait at least 30 seconds for the RMI to initialize.
• Contact your service representative.
Error : 1109–6A0133
Failed to stow
at slot 9 (Drive)
Details Actions
Chapter 8. Troubleshooting.