Table 8.8. Troubleshooting Matrix. Write Or Read Issues With Solution; Table 8.9. Troubleshooting Matrix. Errors Displayed On Front Panel With Solution - Tandberg Data StorageLoader Installation And User Manual

PROBLEM SOLUTION
Write or Read issues
Contaminated Avoid contamination by ensuring that the loader is installed in a clean,
head contamination-free environment. Cartridges should be stored vertically in their
plastic cases. Continue cleaning the tape drive as needed.
If a cleaning cartridge is not successful in resolving the problem after 3 or more
attempts, the cleaning cartridge may be contaminated and should not be used in
another drive.
Non-acclimatised A cartridge should be acclimatised for at least 24 hours before being used,
media particularly if it has been stored at a substantially different temperature or level of
humidity than the loader.
Cleaning cartridge Make sure you are using a permitted cleaning cartridge.
is Incompatible
Expired cleaning Verify the number of cleanings per cleaning cartridge for your media type.
cartridge
Bad/defective/ • If the write/read errors persist and the drive has been cleaned, that cartridge
contaminated should be suspected as being defective, unless it is an invalid cleaning cartridge.
media
• If this occurs, export the cartridge and load a known good cartridge. In some
cases, a cartridge can be worn out, have a defective cartridge memory, or it may
have been formatted as a Firmware Upgrade Tape.
• Any cartridge that is suspected of being defective or contaminated should NOT
be re-used in any drive.

Table 8.8. Troubleshooting Matrix. Write or Read Issues with Solution.

PROBLEM SOLUTION
Errors Displayed on Front Panel
There is an error • Write down and look up the error code. Try to resolve the failure.
code on the
• Power cycle the loader by turning off and on the main power switch on the rear
LCD display
of the loader.
• Contact your service representative.
There is an error • Write down and look up the error code. Try to resolve the failure.
code on the RMI
• Power cycle the loader by turning off and on the main power switch on the rear
of the loader.
• Contact your service representative.

Table 8.9. Troubleshooting Matrix. Errors Displayed on Front Panel with Solution.

69 StorageLoader Installation and User Manual