Table 8.5. Troubleshooting Matrix. Storageloader Performance With Solution; Table 8.6. Troubleshooting Matrix. Cleaning With Solution; Table 8.7. Troubleshooting Matrix. Led Error Messages With Solutions - Tandberg Data StorageLoader Installation And User Manual

PROBLEM SOLUTION
StorageLoader Performance
The • Check the network bandwidth from the host system. If you are backing up data
StorageLoader is over a network, consider comparing to a local-only backup.
not efficiently
• Verify that the host application and the device drivers are installed with the
backing up data
most recent patches to support the tape drive and the loader.
• Make sure that you don't have any bottlenecks in the path between the tape
drive and the SAS host controller. If you use SAS extenders, make sure that the
extenders have the same or higher maximum speed than the tape drive and
host controller.
• Connect the loader to an LVD SCSI bus and make sure there are no SE
devices on the same bus, otherwise this will cause the entire bus to negotiate
down to SE speed.
• Clean the tape drive. See the installation and user guide, Chapter 6.1. Using
the Cleaning Cartridge.
• Try a new cartridge. A marginal cartridge can cause performance problems
due to bad spots on the tape requiring retries.
• Backing up compressed data lowers performance.
• Check the size of the files. Small file size can impact performance.

Table 8.5. Troubleshooting Matrix. StorageLoader Performance with Solution.

PROBLEM SOLUTION
Cleaning
Cannot load the • Make sure there is no cartridge present in the drive before you load a cleaning
cleaning Cartridge cartridge.
• Make sure the cleaning cartridge has not expired.
• Contact your service representative.

Table 8.6. Troubleshooting Matrix. Cleaning with Solution.

PROBLEM SOLUTION
LED error messages
Amber LED on

Table 8.7. Troubleshooting Matrix. LED Error Messages with Solutions.

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• When the amber LED is on, the loader has encountered an electrical or
mechanical failure. An error message will be displayed on the front panel (and
RMI). Please refer to Table 8.12. Error Codes. Suggested Actions.
Chapter 8. Troubleshooting.