Table 8.3. Troubleshooting Matrix. Media With Solution - Tandberg Data StorageLoader Installation And User Manual

PROBLEM SOLUTION
Media
Media barcode • Make sure the barcode labels are applied in the correct orientation on the
labels cartridge. See Chapter 3.1.11. Step 11. BCR: Labelling of cartridges.
• Make sure there are no wrinkles or damages on the label.
• Make sure that StorageLoader specific labels are used.
• If all of the above are OK, replace the label with a new one.
• If problem continues, contact your service representative.
Data cartridge • Make sure you are using a data cartridge that is compatible with the drive. See
incompatible with the tape drive's reference manuals for details.
drive
• The SW backup application detects if an incompatible data cartridge is used,
and communicates this to the user.
• Remove the cartridge from the loader.
Cannot write to, or • Make sure that the cartridge is write enabled (move the write-protect switch to
read from, tape the enabled position).
• Make sure that the cartridge has not been written using an incompatible format.
• Make sure that the cartridge is an acceptable format for your drive type. See
the tape drive's reference manuals for details.
• Make sure that the cartridge has not been exposed to harsh environmental or
electrical conditions and is not physically damaged in any way.
• Many backup applications do not read or write to cartridges that were created
using a different backup application. In this case, you may have to perform an
erase, format, or label operation on the cartridge.
• Make sure you understand any data protection or overwrite protection schemes
that your backup application may be using, which could prevent you from writing
to a given cartridge.
• Retry the operation with a different, known good tape.
• Clean the tape drive. See Chapter 6.1. Using the Cleaning Cartridge.

Table 8.3. Troubleshooting Matrix. Media with Solution.

66 Chapter 8. Troubleshooting.