Secondary Attendant Services - Aastra DT590 User Manual

More Features on your Extension
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Secondary Attendant Services

Besides the services that are accessible or that may be assigned to
a DT590 extension, additional services are also available for the
system's attendants.
Within this context, the following services are offered:
• General calls acceptance: This service enables attendants to
control their active or inactive status for processing a system's
general calls, in relation to their shifts.
• Door phone service: Your facility may be equipped with a door
phone; calls from this extension are usually processed by the
attendants.
• Call pick-up for general ringing calls: Your facility may be
equipped with a common bell that receives general calls when
the attendants' lines are congested, or when they are absent.
According to the specific rights assigned to your extension, you
may also have access to these attendant-based services.
Attendants also have access to the following services:
• Call offer or intrusion: This service allows attendants to
interrupt an ongoing call to present an urgent call.
• Do not disturb override service: Similarly, this service allows
the attendant to override the "Do not disturb" status to present
an urgent call.
• Complete third party call forward service: This service
allows attendants to program any type of call forward for a
user's account, without restrictions.
MD Evolution – Cordless DT590