Dialer Operation - Toshiba IP5000 Series User Manual

Ip telephone, messaging and call manager user guide
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Functions
Sorting Entries

Dialer Operation

IPedge UG
01/13
DISABLED – This call is disabled. It will not be placed until it is
enabled.
In Progress – This call is underway.
Name – the name of the person to be called.
Phone – the phone number to be dialed.
Account – this shows the account code, if any, for this call. Often an account
code is used to indicate something about the call like: the customer ID, the
result code of the call (e.g. "order was placed", "needs follow-up", "unable to
reach – party was busy"), etc. This account code will be attached to the call
when this call is placed.
Subject – this column shows the 'subject' of the call. This information can be
added/changed up until the call is placed, at which time this information is
attached to the subject field of the call.
Last Result – If the call has been placed and it is either successfully
completed or will try again later, this field shows what happened on the last
attempt. The user chooses these result values after each call is completed:
Completed
Busy
Left a Message
No Answer
Wrong Number
When you have selected an entry in the Calls you can change the entry by simply
double-clicking on the desired entry.
However, if you right-click on the entry, additional menu options will appear to
show other functions you may want to perform:
Call Now – immediately place this call. This can be used even if the power
dialer has been disabled.
Edit – Allows you to Add, Change, Delete, and Copy individual entries.
Entries can also be added using drag-and-drop and/or importing as described
in the
Adding Calls to the
Lookup in Outlook – lookup this number in Microsoft Outlook and open the
matching contact.
Print Listing – print a listing of all entries shown in the calls window. The
position and width of the columns can be changed to format the printout as
desired.
To sort the entries simply click on the column header by which you desire the sort
to occur. Click the same column header again and it will switch the sort from
ascending to descending (or vice versa). Thus if you want to sort-by-name click
the "Name" column header, to sort by phone number click the "Phone" column
header, and so forth.
TOSHIBA
Using Companion Applications
Dialer.
IPedge
245

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