Toshiba IP5000 Series User Manual page 271

IPedge
Using Companion Applications
When the Request Help Call to Supervisor function is selected, this sends a Help
Requesting
Request to a supervisor in the ACD Group. Once you initiate the request you will
Supervisor Help
receive a notification that the request has been sent.
If the supervisor accepts your request for help you will receive notification.
If the supervisor denies your request you will receive a rejection notification.
If a supervisor or supervisors do not respond to your request you will see the
following:
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TOSHIBA
IPedge UG 01/13