Toshiba IP5000 Series User Manual page 225

Requesting
Supervisor Help
Chat
IPedge UG 01/13
When the Request Help Call to Supervisor function is selected, this sends a Help
Request to a supervisor in the ACD Group. Once you initiate the request you will
receive a notification that the request has been sent.
If the supervisor accepts your request for help you will receive notification.
If the supervisor denies your request you will receive a rejection notification.
If a supervisor or supervisors do not respond to your request you will see the
following:
The Call Manager Chat program allows Call Manager users connected to the Net
Server to interactively have chat conversations. This is an integrated text-
messaging function that lets you communicate with other Call Manager users
using text messaging 'calls' even while you're busy on the phone.
This program works as a companion program with Call Manager to allow workers
in the enterprise to communicate using real time text-based communications with
others. Using Call Manager Chat you can have individual conversations with
anyone else on the sever with the same feature installed.
Chat can also be used to send a broadcast message to an individual or to an
entire group. A broadcast message is a one-time message that will appear on the
recipient's Chat window.
TOSHIBA
Using Companion Applications
IPedge
223