Toshiba IP5000 Series User Manual page 293

Functions
IPedge UG 01/13
Date – this column shows the date the call is to be placed or when the call
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was completed.
Time – this column shows the time the call is to be placed or was completed.
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Status – the status of the call. If this is blank the call is not due yet. Other
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status values include:
• Due Now – The time has arrived for this call to be placed.
• Overdue – This call has not yet been placed and it is overdue.
• Done – This call has been completed.
• DISABLED – This call is disabled. It will not be placed until it is
enabled.
• In Progress – This call is underway.
Name – the name of the person to be called.
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Phone – the phone number to be dialed.
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Account – this shows the account code, if any, for this call. Often an account
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code is used to indicate something about the call like: the customer ID, the
result code of the call (e.g. "order was placed", "needs follow-up", "unable to
reach – party was busy"), etc. This account code will be attached to the call
when this call is placed.
Subject – this column shows the 'subject' of the call. This information can be
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added/changed up until the call is placed, at which time this information is
attached to the subject field of the call.
Last Result – If the call has been placed and it is either successfully
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completed or will try again later, this field shows what happened on the last
attempt. The user chooses these result values after each call is completed:
• Completed
• Busy
• Left a Message
• No Answer
• Wrong Number
When you have selected an entry in the Calls you can change the entry by simply
double-clicking on the desired entry.
However, if you right-click on the entry, additional menu options will appear to
show other functions you may want to perform:
Call Now – immediately place this call. This can be used even if the power
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dialer has been disabled.
Edit – Allows you to Add, Change, Delete, and Copy individual entries.
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Entries can also be added using drag-and-drop and/or importing as described
in the Adding Calls to the
Lookup in Outlook – lookup this number in Microsoft Outlook and open the
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matching contact.
Print Listing – print a listing of all entries shown in the calls window. The
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position and width of the columns can be changed to format the printout as
desired.
TOSHIBA
Using Companion Applications
Dialer.
IPedge
291