Toshiba IP5000 Series User Manual page 198

IPedge
Personal Call Handler
194
Status is Idle – Whenever the station is idle and the DND button is
•
toggled or whenever an ACD agent ends "wrap-up" time and becomes
available to take a call.
Do Not Disturb Status – Select whether the station is to be considered idle
•
when the DND Status is...
• ACD Agent Status – Check the box to trigger when an agent goes
idle after completing the "wrap-up".
Change in DND Status – Whenever the DND or message status change
•
takes place, the message set is checked to see if it matches the defined
conditions.
• Do Not Disturb Change – Select the DND Status change to cause
the trigger. For the item with a message to match, enter the
TOSHIBA
IPedge UG 01/13