Acd Viewer - Toshiba IP5000 Series User Manual

Ip telephone, messaging and call manager user guide
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ACD Viewer

IPedge UG
01/13
3. Press the Search button to find the calls (on the current page) that match ALL
of the selected options. Call History will update the "Calls" counter and "Call
Display" area on the main screen.
Search Button – Finds the calls (on the current page) that match ALL of the
selected filtering options.
Clear Filters Button – Resets all filters to 'Off". Press Search to re-load all Call
History record. Or, select new filter settings and start a new Filter search.
Cancel Button – Closes the filters screen with no update to the "Calls
Display".
The Call Manager ACD Viewer program allows Call Manager users connected to
Strata ACD to view the status of all ACD groups in which they are members. It
shows the operating status of each group and as the group becomes busier it
changes colors and can provide warning sounds to alert you of status changes.
You can expand each group view to see the number of calls and the status of
each of the agents and supervisors in the group. Each group contains a "My
Status" icon showing your own status in the group (logged in, logged out, busy, in
wrap-up, etc.), and when you right-click on your icon you can change your status.
The ACD Viewer is fully integrated with the Call Manager Chat so you can easily
place a chat call to a supervisor or another agent by simply right-clicking on that
person's icon. Plus you can broadcast a chat notification to all agents and
supervisors in the group.
ACD Viewer appears by default as a companion application tab.
TOSHIBA
Using Companion Applications
IPedge
213

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