Changing Agent Status - Toshiba IP5000 Series User Manual

1. Click the ACD Status button. The following ACD Agent Status window will
Changing Agent
Status appear:
To Make Agent Unavailable
1. Use pull-down list and choose a reason.
2. Click the Make Unavailable button.
3. Click Done.
To Make Agent Available
1. Click the Make Available button.
2. Click Done.
To Set the ACD Status to Wrap-up
1. Click Set Wrap-up button.
2. Click Done.
The Set Wrap-up button is NOT available on all installations.
Note:
To End Wrap-up
1. Click the ACD Status button.
2. Click the End Wrap-up button.
3. Click Done.
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TOSHIBA
IPedge UG 01/13