Toshiba IP5000 Series User Manual page 165

System/PBX
Command Keys
IPedge UG 01/13
The System/PBX command keys are maintained for backward compatibility. It is
highly recommended that the user create User Defined Actions for System/PBX
Commands. The User Defined Actions have expanded the options available for a
number of these commands and thus offer better choices.
The description below shows the possible features that appear in the Setup Key
window. Some of the features listed are dependant upon Call Manager System
Administration settings such as the Auto Call Record/Tracer Recording features,
which only appear when the System Administrator enables those items. Others
are dependant upon the PBX used by Call Manager.
The following commands are available.
PBX Call Control
Answer – Current call
CONFERENCE – Simulates Conf key
DIAL xxxxxx – xxxx= the number to dial
HANGUP – Hangup current call
HOLD – Hold current call
* MODIFYCALL "Field","Value
* TRANSFER
SETWORKUNITS "Value"
ACD_CALLPICKUP
ACD_AGENTHELP
* An enhanced feature is available in User Defined Actions
TOSHIBA
IPedge
Buttons
Auto Call Record/Tracer
Recording
Start Record
Stop Record
Set Bookmark "Msg"
Call Center
ACD – Agent Help
CD – Call Pickup
Set Work Units "Value"
Set Work Units "Value"
ACD – Call Pickup
ACD – Agent Help
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